Module 23 Overview: Troubleshooting User Issues

Video Activity
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Time
21 hours 25 minutes
Difficulty
Intermediate
CEU/CPE
21
Video Transcription
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>> Hello, Cybrarians. Welcome back to
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the Linux Plus course here at Cybrary.
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I'm your instructor Rob Goelz.
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In today's lesson, we're moving into module 23,
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where we're going to talk
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about troubleshooting user issues.
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Upon completion of this lesson,
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you're going to be able to take on
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the user troubleshooting objectives that
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we're going to see on the Linux Plus exam,
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and we're going to understand how the module
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lessons map to these objectives.
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What will you take away from this module?
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Well, we're going to understand
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the common types of user issues,
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which is going to help us ensure
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customer satisfaction by
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decreasing issue resolution times.
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We're familiar with these issues.
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We hopefully are able to resolve them quicker.
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We're going to learn how to troubleshoot file and
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>> directory permissions and file creation issues.
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>> We're going to see how we can resolve
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local and remote access issues.
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Then we're going to see how to resolve
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environment and shell issues.
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In this module, we're going to troubleshoot
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those file and directory permissions.
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We're going to handle local access issues,
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see how we can resolve remote access issues,
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fix the file creation problems,
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as well as resolve environmental and shell issues.
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With that, in this lesson, we covered the user issue,
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troubleshooting objectives
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that are going to be on the exam
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and saw how the module lessons
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mapped to these objectives.
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Thanks so much for being here and I look
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forward to seeing you in the next lesson.
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