Information Technology Management Practices

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Time
7 hours 15 minutes
Difficulty
Intermediate
CEU/CPE
8
Video Transcription
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>> Hi, there. Welcome back to our next lesson,
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which is information technology management practices.
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In this lesson we'll be covering what IT management is,
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what IT portfolio management is,
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and some of the IT management practices
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that you'll likely see within an organization.
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What is IT management?
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Basically management as it
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would suggest would be overseen
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the concepts related to IT operations and resources.
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IT is a very complex aspect
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within organizations today and there are
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often limited resources to achieve goals basically.
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It's looking at the financial and non-financial benefits
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of IT within
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the organization and ensuring
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that they have managed to meet
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the goals and strategic objectives
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of the business itself.
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Now, IT portfolio management will
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determine if the organization is pursuing
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the best IT related process checks
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to achieve enterprise goals.
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This isn't necessarily looking at
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management of a single application,
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program, server, or environment.
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This is looking at IT across the entire organization.
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It's taking very much an enterprise view of
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the IT organization itself.
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The criteria for this portfolio management
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needs to be comprehensive.
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If it's looking at the entire organization,
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it needs to be very much in depth.
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It needs to ensure that the IT will adapt
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to any organizational strategy changes.
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It's ensuring again, the alignment between
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information technology and
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the actual business goals and objectives.
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Now there are a number of practices for IT management,
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human resource management for example,
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we're hiring employee handbooks,
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promotion policies, and training.
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There will be scheduling in time pointing,
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the terms and conditions of employment,
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and employment performance evaluations.
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There also be aspects something like
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required leave which might lead to
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mitigate fraud for example.
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Also quite importantly,
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termination policies which will encompass
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the exiting of an employee out of the organization
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and removal of all privileges
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within the IT systems for them.
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A couple of additional considerations,
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organizational change management is key.
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Organizations are essentially big on change these days.
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Some will move faster than others,
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but the IT structure needs
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to be adaptable to the organizational change.
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Financial management practices are obviously key.
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They are very reliant upon
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the budget from the organization.
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Software development needs to be a process.
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It's taking into account in terms of if
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the organization is developing
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its own software or if it's commercial off the shelf.
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Obviously, information security management are
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fairly key considerations within this area as well.
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That's now the end of our lesson.
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We're basically IT management
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a little bit about what it is, portfolio management,
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and the impact it has across
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the entire organization and a few of
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the different IT management practices that
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need to be taken into account.
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I hope you enjoyed the lesson
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and I will see in the next one.
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