Goals Cascade

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Time
3 hours 43 minutes
Difficulty
Intermediate
CEU/CPE
4
Video Transcription
00:00
next, we're going to address the goals Cascade
00:04
In this video, we're going to talk about how the goals Cascades supports an I T governance program, the four components and how each component in the goals cascade contributes.
00:17
Okay, so let's talk about the Goals Cascade, which is updated in co bit 2019.
00:23
The goals cascade is the way in which stakeholder needs is translated into an actionable strategy.
00:29
The goals Cascade ultimately supports enterprise goals.
00:33
It is a key design factor for governance system because it supports the prioritization of objectives, which are based on the enterprises goals.
00:43
Ultimately, what the goals cascade does is transformed stakeholder needs into a strategy that can be acted upon and implemented in the organization for effective, efficient and compliant governance of I T. Resource is,
01:00
it's called a goals cascade because stakeholder stakeholder drivers and needs cascade into enterprise goals,
01:07
alignment goals and then governance and management objectives,
01:11
stakeholder drivers and the needs will define what the organization needs to do in terms of I t governance.
01:17
This will inevitably cascade into enterprise schools.
01:23
Enterprise goals, translate stakeholder drivers and needs into the goals that the enterprise needs to fulfill given its industry and mission and objectives,
01:33
What goals does the enterprise want to achieve?
01:36
Does it want to be compliant with laws and regulations and standards or
01:40
doesn't need to be more customer oriented and focused on the customer experience and retaining customers?
01:46
Is the goal to increase revenue
01:52
as we saw in the previous diagram, Stakeholder needs Cascade into enterprise goals.
01:56
An example of enterprise goals is customer oriented service culture.
02:00
Example. Metrics are the number of customer service disruptions, the percent of business stakeholders that air satisfied with customer service delivery
02:09
and the number of customer complaints.
02:12
Or it could be the trend of customer satisfaction. Survey results.
02:16
The stakeholder drivers and needs will be rendered into enterprise goals. From there, it will cascade into alignment goals.
02:25
Enterprise goals cascade into alignment goals.
02:30
Alignment goals are more granular than enterprise goals. They still retain the overall objective of enterprise goals, but they're more actionable.
02:40
An example of an alignment goal would be the delivery of I T services in line with the business requirements.
02:46
Example Metrics for this could be the number of business disruptions due to I T service or the percent of users satisfied with the quality of I t service delivery
02:57
from their alignment goals will cascade into overarching governance and management objectives.
03:05
Governance and management objectives will be the result of cascading stakeholder drivers and needs which are translated into into enterprise goals which are then translated into alignment goals. And then from there they become governance and management objectives.
03:21
There are 40 governance and management objectives that are grouped into the five domains, which we've discussed.
03:27
These governance and management objectives aim to fulfill business objectives in terms of stakeholder needs and enterprise alignment goals.
03:36
We're going to go over some examples later in this course,
03:38
but ultimately they fall into the category of evaluating, aligning and planning,
03:45
building and implementing, delivering and supporting and then monitoring and evaluating the effectiveness and alignment with overall objectives.
03:53
So quick. Pop quiz. Where does the goals cascade begin?
03:59
If you answered with stakeholder needs, you are correct.
04:03
In this video, we talked about the importance of the goals cascade,
04:08
each component of the goals cascade and the relationship between these components
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