DSS Objectives

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Time
3 hours 43 minutes
Difficulty
Intermediate
CEU/CPE
4
Video Transcription
00:00
next we have DSS objectives.
00:04
In this video, we're going to talk about an overview of the DSS domain and the processes in this domain.
00:11
The domain of deliver service and support has six management processes.
00:16
These processes are focused on the delivery and support of required services that fulfill the businesses, goals and objectives that set by the governing body.
00:28
The DSS realm includes six process is listed here.
00:31
Let's talk about what each entails.
00:34
Managed operations delivers I t products and service outcomes as planned.
00:39
Managed service requests and incidents achieve increased productivity and minimize disruptions through resolution of user queries and incidents.
00:49
This objective assesses the impact of changes and deals with service incidents to resolve and resource service.
00:57
Manage problems focuses on increasing availability, improved service levels, reducing costs,
01:03
improving customer satisfaction by reducing the number of operational problems and identifying root causes of these problems.
01:12
Managed continuity is for adapting rapidly continuing business operations and maintaining availability of re sources and information to acceptable levels. In the event of a significant disruption like threats, demands, disasters, etcetera.
01:30
Managed security services is meant to minimize the business impact of operational information, security vulnerabilities and incidents
01:40
managed business process controls aims to maintain information, integrity and security of information handled within business processes or outsourced operations.
01:52
Which objective do you think pertains most to you?
01:55
Where would you start in this domain when it comes to prioritizing objectives?
02:01
In this video, we talked about the DSS domain and the six processes.
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