3 hours 43 minutes
next we have DSS objectives.
In this video, we're going to talk about an overview of the DSS domain and the processes in this domain.
The domain of deliver service and support has six management processes.
These processes are focused on the delivery and support of required services that fulfill the businesses, goals and objectives that set by the governing body.
The DSS realm includes six process is listed here.
Let's talk about what each entails.
Managed operations delivers I t products and service outcomes as planned.
Managed service requests and incidents achieve increased productivity and minimize disruptions through resolution of user queries and incidents.
This objective assesses the impact of changes and deals with service incidents to resolve and resource service.
Manage problems focuses on increasing availability, improved service levels, reducing costs,
improving customer satisfaction by reducing the number of operational problems and identifying root causes of these problems.
Managed continuity is for adapting rapidly continuing business operations and maintaining availability of re sources and information to acceptable levels. In the event of a significant disruption like threats, demands, disasters, etcetera.
Managed security services is meant to minimize the business impact of operational information, security vulnerabilities and incidents
managed business process controls aims to maintain information, integrity and security of information handled within business processes or outsourced operations.
Which objective do you think pertains most to you?
Where would you start in this domain when it comes to prioritizing objectives?
In this video, we talked about the DSS domain and the six processes.
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