Managing Performance of Other Governance System Components

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it's important to manage performance of other governance system components

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in this video. We're going to talk about how to manage performance for qualitative components, and we're going to talk about performance management for organizational structures, information and culture and behavior

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to manage performance of the component of organizational structures. There will be less formal means of measuring performance. As there's no formal method,

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the criteria itself will be less formal and there are suggestions to measure the performance management of organizational structures.

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The successful execution of a process for which the structure or role is accountable for is a way to measure its performance.

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Another way to measure performance of organizational structures and roles is to determine the successful application of a number of good practices.

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Some good practices include the span of control, meaning the organizational structure is clear, documented and well understood.

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The delegation of authority, meaning it's implemented in a meaningful way, practical and useful way

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and the successful application of management practices where objectives are defined,

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performances planned and monitored,

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re sources and information necessary are identified and available. Allocated and used

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interfaces between organizational structures and stakeholders are also managed for effective communication and clear responsibility and there are regular evaluations.

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Escalation procedures should be defined in an applicable and meaningful and useful way.

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Other good practices include a clear, documented and well understood operating principles or a formally established organizational structure.

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Levels of authority should also be defined and documented and respected and complied with

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these air always to measure performance of organizational structures

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to manage performance of information and enterprise can compare its information to quality criteria.

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Kobe has an information reference model for quality criteria of information.

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An example of quality criteria. Would be information being accurate or correct and reliable, objective or unbiased, unprejudiced and impartial.

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It should also be believable or meaning it should be true in credible and believable.

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Additionally, contextual criteria would be relevancy, meaning it's applicable and helpful

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that making sure it's complete, meaning it has sufficient depth and breath for the task at hand. Its current concise, consistent and has appropriate languages.

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It should also be understandable, and it should be able to be manipulated

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to the extent it's needed for its task.

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The security, privacy and accessibility of information is also defined is a way to measure information, meaning is it available or easily and quickly retrievable when required. Or does it have restricted access for confidentiality?

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Are there any additional criteria you can think of that are specific to your organization that allows you to measure the quality of information?

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Managing performance of culture and behavior can be done by defining a set of desirable behaviors for good governance and management of I t.

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Ensure that these behaviors air detailed

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once you have achieved this assigned levels of capability for each defined behavior.

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For example, AH management objective could be managed security.

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A desired behavior could be attending training and awareness programs offered by the organization.

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A capability level of this desired behavior. Maybe out of four, meaning there's an organized way of accounting for who attended which training for how long and a score of a quiz that was taken at the end of training.

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This quantitatively defines how many times a person went to training and a quantitative score on an exam.