Overview

This ITIL Foundation training course is for beginners and provides baseline knowledge for IT service management. It is taught by Daniel Reilly, one of our many great cyber security knowledge instructors whom contribute to our digital library.

Course Content

Module 1

10:30
ITIL Overview

Module 2

13:10
ITIL Effect on Business Models

Module 3

07:43
ITIL Architecture 1
03:13
ITIL Architecture 2

Module 4

26:07
ITIL Service Strategy Goals
11:09
ITIL Service Strategy KPIs

Module 5

36:18
ITIL Service Design Goals
29:45
Service Design KPIs

Module 6

10:37
ITIL Service Transition KPIs
28:07
ITIL Service Transition Goals

Module 7

26:06
ITIL Service Operation Goals
06:47
ITIL Service Operation KPIs

Module 8

06:24
ITIL Continuous Service Improvement Goals
03:40
ITIL Continuous Service Improvement KPIs

Module 9

10:01
ITIL RACI Construction

Course Description

What is ITIL training?

ITIL stands for information technology infrastructure library, and the professional training available from Cybrary can equip you with the knowledge and expertise to better manage the IT services of a business.

What is involved in the ITIL training from Cybrary?

In order to have a successful career in IT service management, you need to have a solid understanding of the best practices you should be implementing. The ITIL course from Cybrary will provide baseline knowledge on the following topics: - Reducing costs

  • Increasing enhancements in processes
  • Improving IT productivity
  • Ensuring customer satisfaction

The ITIL course will also cover the five key phases of the ITIL mode. Not only will you learn more about what each phase entails, but the training will also cover the relationship between the phases and processes. Additionally, the purpose, goals, objectives, and values of the five key phases will also be thoroughly explained. By the end of the ITIL certification training, you will be equipped with the knowledge and tools to make informed decisions when it comes to operating the IT department for any organization.

Where can I take this ITIL foundation class?

One of the best things about taking advantage of the ITIL training offered by Cybrary is that you have the ability to complete all of the training lessons online. So long are the days of having to search for classes near your home. You no longer have to spend your evenings or weekends sitting in a classroom, losing precious time that could be spent with your family and friends. Cybrary gives you the freedom to complete the lessons whenever and wherever is most convenient for you.

How long will it take me to complete the ITIL online training?

This training should take you approximately three hours to complete. However, it is important to keep in mind that you can go through the lessons at your own pace. Whether you want to complete the entire course in one day or you would prefer to tackle a few lessons at a time, you have the flexibility to complete this ITIL foundation online training however it works best for you.

How difficult is the ITIL certification course?

This course has been specifically designed for beginners. With a low level of difficulty, Cybrary has developed an effective ITIL foundation certification training that can successfully be completed by those who are new to the IT industry.

How can I know this is the best ITIL training for me?

If you are looking for an ITIL tutorial for beginners that you can complete at your own pace and won't cost you an arm and a leg, you have come to the right place. Cybrary offers free ITIL training that can be completed online. Whether you are in school, working full-time, or simply looking to pick up some new skills, this option is both convenient and affordable.

Where is Software Development in ITIL?

At first glance, software development, or to be more precise, the management of the SDLC (software development lifecycle), may not seem related to ITIL (information technology infrastructure library, or why you need ITIL certification to further a career path that involves software development. However, there are ways that the two approaches are not only compatible but can even be considered two sides of the same coin. The SDLC side is a lifecycle approach to create the product – software. The ITIL side is a lifecycle approach that concentrates on the service. To understand how these two lifecycle approaches integrate, you first have to understand what they each entail. The aim of the SDLC process is product-related. Its goal is to create a product that is high-quality, effective, and cost-efficient. After the product is developed, the SDLC maps the implementation of the software into a live environment. The general methodology of the SDLC typically consists of analysis (of both design and specific requirements), construction, testing, release, and then, maintenance. As you can see, the focus is on the software or product. The SDLC is most commonly implemented using an Agile or Waterfall approach. The aim of the ITIL service lifecycle is to provide best practices for IT service management (ITSM). It focuses on helping align the needs of an organization with IT services. The ITIL lifecycle consists of service strategy, service design, service transition, and service operation, along with continual service improvement throughout the process. The ITIL processes, procedures, responsibilities, and specifications are not specific to an organization like those of the SDLC, rather they can be practically applied to establish integration with the company's IT strategy, providing value and maintaining competency. Essentially, it is a baseline from which the organization can plan, implement, monitor, and measure its processes. Organizations need both approaches. If ITIL best practices aren't integrated into the SDLC, and the reverse as well, then development can become siloed. Software developers are most concerned with speed and innovation and operational functions are focused on governance and stability. Without ITIL and SDLC integration, businesses are more likely to experience issues like bottlenecks, the proper resources being unavailable when development requires them, and inaccurate information being collected. Additionally, inconsistent environments, manual deployment processes, subpar quality and testing, frequent outages, poor communication between IT silos, and failing SLAs can result. Any one of those issues will need significant time and expense of an organization's IT resources to resolve. Delivery and value integration is successful when ITIL ITSM and SDLC are considered complementary rather than separate. Our ITIL courses are designed with this in mind. Learning ITIL with this free online course will prepare you for ITIL expert certification, which in turn prepares you to meet your organization's project management needs as an ITIL practitioner. ITIL certification can be obtained at any Pearson VUE and Prometric testing center, both accredited organizations, around the globe. You also need to keep your career goals in mind when selecting an ITIL foundation certification course. This training is necessary if you have an interest in managing the IT services for any type of business. Additionally, this course can lead the way into further certifications as well, if you have an interest in expanding your skill set even more.

How many CEU/CPE credits can I earn with this course?

This ITIL free course from Cybrary can qualify you to receive 3.5 CEU/CPE hours, if you are interested in earning professional credits.

How to get ITIL Certified?

At the conclusion of your free ITIL training, you must take one exam in order to earn the official certification. The exam consists of 40 questions, and you need to score at least 65 percent to pass. The exam can be taken at any Pearson VUE and Prometric testing center around the globe.

Instructed By

Instructor Profile Image
Daniel Reilly
Instructor

Provided By

Certificate of Completion

Certificate Of Completion

Complete this course and earn a ITIL Foundations Certificate of Completion