Course Content

Course Description

This ITIL Foundation training course is for beginners and provides baseline knowledge for IT service management.

Information Technology Infrastructure Library (ITIL) training, as well as the professional training available from Cybrary, can equip you with the knowledge and expertise to better manage the IT services of a business.

This course will cover a lot of relevant information. This course will assist in getting students ready to pass the ITIL 4 Exam. This course provides a firm understanding of the ITIL framework, service management, service strategy processes, service design, service operations core concepts, terminologies and service management lifecycle.

This course will provide you with an understanding on how ITIL advanced to take preemptive actions on the operational process coming into the new digital era.

By the end of the course, students will have a grand understanding of how the ITIL framework is implemented in organizations service management and how you (the student) can positively shift operational processes and concepts by leveraging the knowledge learnt throughout this course and higher level ITIL courses.


Basic familiarity with ITIL principles is beneficial but not required

Target Audience

This course is intended for students who have previous exposure to these topics such as IT Executives, IT Architects, Operation Managers, IT Planners, IT Professionals as well as system analysts; students who have not previously had exposure to this material will likely need to put in extra hours outside of class depending on the student level of understanding. If there are any questions students can contact the instructor for clarity. ITIL foundation is the most accepted foundation level ITIL certification available to IT professionals world-wide. As IT professionals, if you’re looking to provide value to your organization and put theory into practical execution, this course is for you.

Course Goals

By the end of this course, students should be able to:

  • Define and discuss the key concepts and principles of service management
  • List and explain the business benefits of Service Strategy, Design and Processes
  • Know how to translate service management theory into practice and execution
  • Get insight into various organizational design roles and operations
  • Discuss criticality of understanding Continual Service Improvements
  • Learn the purpose of Service Transitions and Change Management Processes
  • Understand how to align IT with business requirement on the Service Management Level

What is involved in the ITIL training from Cybrary?

In order to have a successful career in IT service management, you need to have a solid understanding of the best practices you should be implementing. The ITIL course from Cybrary will provide baseline knowledge on the following topics:

  • Reducing costs
  • Increasing enhancements in processes
  • Improving IT productivity
  • Ensuring customer satisfaction

The ITIL course covers the five key phases of the ITIL mode. The student will learn about what each phase entails and the training will go explain the relationship between the phase and processes. In this way, the purposes, goals, and values of the five key phases are explained in depth.

At the end of this course, the student will be equipped with the knowledge and tools to make informed operational decisions and better guide an IT department in any organization.

Where can I take this ITIL foundation class?

One of the best things about taking advantage of the ITIL training offered by Cybrary is that you have the ability to complete all of the training lessons online. So long are the days of having to search for classes near your home. You no longer have to spend your evenings or weekends sitting in a classroom, losing precious time that could be spent with your family and friends. Cybrary gives you the freedom to complete the lessons whenever and wherever is most convenient for you.

How long will it take me to complete the ITIL online training?

On average, most students complete the ITIL Foundations course in three hours. However, students have the flexibility to go at their own pace and complete the course as they see fit.

How difficult is the ITIL certification course?

This course has been specifically designed for beginners. Cybrary has developed an effective ITIL foundation certification training that can successfully be completed by those who are new to the IT industry.

How can I know this is the best ITIL training for me?

If you are looking for an affortable ITIL tutorial for beginners that you can complete at your own pace you have come to the right place. Cybrary offers ITIL training that can be completed online. Whether you are in school, working full-time, or simply looking to pick up some new skills, this option is both convenient and affordable.

Where is Software Development in ITIL?

At first glance, software development and the management of the SDLC (software development lifecycle) may not seem related to ITIL. However, the two approaches can even be considered two sides of the same coin.

The aim of the SDLC process is product-related. Its goal is to create a product that is high-quality, effective, and cost-efficient.

The aim of the ITIL service lifecycle is to provide best practices for IT service management (ITSM). It focuses on helping align the needs of an organization with IT services.

Organizations need both approaches. Without ITIL and SDLC integration, businesses are more likely to experience issues like bottlenecks, the proper resources being unavailable when development requires them, and inaccurate information being collected.

Learning ITIL with this online course will prepare you for ITIL expert certification, which in turn prepares you to meet your organization's project management needs as an ITIL practitioner.

How many CEU/CPE credits can I earn with this course?

This ITIL course from Cybrary can qualify you to receive 3.5 CEU/CPE hours, if you are interested in earning professional credits.

How to get ITIL Certified?

At the conclusion of your ITIL training, you must take one exam in order to earn the official certification. The exam consists of 40 questions, and you need to score at least 65 percent to pass. The exam can be taken at any Pearson VUE or Prometric testing center around the globe.

Instructed By

Instructor Profile Image
Jada Jones
Cybersecurity Practitioner and Change-Maker Entrepreneur

Provided By


Certificate of Completion

Certificate Of Completion

Complete this entire course to earn a ITIL 4 Foundations Certificate of Completion