ITIL 4 Foundation


The Information Technology Infrastructure Library Foundation (ITIL) is a highly regarded framework of best practices for aligning IT services with business needs. Prepare to earn an ITIL 4 Foundation certification by taking this course filled with real-world scenarios and practice exam questions!

8 hours 31 minutes
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Course Content
Module 1: Introduction to ITIL
Welcome and Introduction
ITIL History and Importance
Module 2: IT Service Management Concepts

2.1Value Creation


2.2Adoption and Adaptation


2.3Service Management

Module 3: General Management Practices: Knowledge Focus

3.2Continual Improvement


3.3Architecture Management


3.4Information Security Management


3.5Knowledge Management


3.6Measurement and Reporting


3.7Organizational Change Management


3.8Portfolio Management

Module 4: General Management Practices: Strategy Focus

4.1Project Management


4.2Relationship Management


4.3Risk Management


4.4Service Financial Management


4.5Strategy Management


4.6Supplier Management


4.7Service Integration and Management


4.8Workforce and Talent Management

Module 5: Service Management Practices: Business Focus

5.2Availability Management


5.3Business Analysis


5.4Capacity and Performance Management


5.5Change Enablement


5.6Incident Management


5.7IT Asset Management


5.8Monitoring and Event Management


5.9Problem Management


5.10Release Management

Module 6: Service Management Practices: Service Focus

6.1Service Catalog Management


6.2Service Configuration Management


6.3Service Continuity Management


6.4Service Design


6.5Service Desk


6.6Service Level Management


6.7Service Request Management


6.8Service Validation and Testing

Module 7: Technical Management Practices

7.1Deployment Management


7.2Infrastructure and Platform Management


7.3Software Development and Management

Module 8: Review and Next Steps

8.1Guidance for the Exam


8.2Final Review and Practice Questions

Course Description

ITIL is a framework for service management and a professionally recognized certification scheme that supports organizations and individuals in gaining value from IT services. ITIL incorporates industry and globally recognized best practices and approaches including DevOps, Agile, and others. The certification has been sought after and recognized by best-in-class organizations for decades.

ITIL 4 better reflects the newer approaches to service delivery and support when compared with previous iterations. Not only will ITIL 4 certifications provide recognition of expertise in the ITSM industry, it provides common language for delivering value, mitigating risk, and balancing governance with business progress. It is built upon decades of proven expertise and recommendations based on thousands of examples and combined experiences to adopt and adapt to each organization’s needs.

Information Technology Infrastructure Library (ITIL) training, as well as the professional training available from Cybrary, can equip you with the knowledge and expertise to better manage the IT services of a business.

What Does the ITIL Certification Training Cover?

This course will prepare you to pass the ITIL 4 Foundation certification exam, which is the first of five ITIL certifications (ITIL Foundation, ITIL Practitioner, ITIL Intermediate, ITIL Expert, and ITIL Master). You will have the opportunity to develop a solid understanding of the ITIL framework, service management, service strategy processes, service delivery, service operations core concepts, terminologies, and service management lifecycle.

This course will provide you with an understanding of how ITIL advanced to take preemptive actions on the operational process coming into the new digital era.

By the end of the ITIL Foundation course, you will understand how the ITIL framework is implemented in organizations' service management.You can positively shift operational processes and concepts by leveraging the knowledge learned throughout this course and higher-level ITIL courses. The framework focuses on adding value through the ITIL Service Value System (SVS). The SVS outlines how an organization’s multiple activities and components can work together, creating value through IT-enabled services.

Upon completion of the ITIL training, learners should be able to:

  • Define and discuss the key concepts and principles of service management
  • List and explain the business benefits of service strategy, design, and processes
  • Know how to translate service management theory into practice and execution
  • Get insight into various organizational design roles and operations
  • Discuss criticality of understanding continual service improvement
  • Learn the purpose of service transitions and change management processes
  • Understand how to align IT with business requirements on the service management level

Who Should Take the ITIL Certification Training?

The ITIL Foundations course is intended for students who have previous exposure to these topics, such as IT Executives, IT Architects, Operation Managers, IT Planners, IT Professionals, and System Analysts.

The ITIL 4 Foundation credential is the most accepted entry-level ITIL certification available to IT professionals worldwide. As an IT professional, if you’re looking to provide value to your organization and put theory into practice by becoming an ITIL specialist or ITIL managing professional, this course is for you. Basic familiarity with ITIL principles is beneficial but not required.

What is Involved in the ITIL Certification Exam Prep?

In order to have a successful career in IT service management, you need to have a solid understanding of the best practices you should be implementing. The ITIL course from Cybrary will provide baseline knowledge on the following topics:

  • Reducing costs and creating cost-effective products and services
  • Increasing enhancements in processes
  • Improving IT productivity
  • Ensuring customer satisfaction

The ITIL course covers the five key phases of the ITIL model. You will learn about the purposes, goals, and values of each phase. The training will explain the relationship between the phase and processes.At the end of this course, you will be equipped with the knowledge and tools to make informed operational decisions and better guide an IT department in any organization.

This ITIL course from Cybrary qualifies you to receive 3.5 CEU/CPE hours, and you will receive a Certificate of Completion.

How is it Best to Learn ITIL?

One of the best things about taking advantage of the ITIL certification prep from Cybrary is that you have the ability to complete all of the lessons online. So long are the days of having to search for classes near your home. You no longer have to spend your evenings or weekends sitting in a classroom, losing precious time that could be spent with your family and friends. Cybrary gives you the freedom to complete the lessons whenever and wherever is most convenient for you.

How Long is the ITIL Online Training?

On average, most students complete the ITIL course in three hours. However, students have the flexibility to go at their own pace and complete the course as they see fit.

This course has been specifically designed for beginners. Cybrary has developed an effective ITIL certification training that IT industry newcomers can successfully complete.

How Do I Know This is the Best ITIL Training for Me?

If you are looking for an affordable ITIL course for beginners that you can complete at your own pace, you have come to the right place. Cybrary offers ITIL certification prep that can be completed online. Whether you are in school, working full-time, or simply looking to pick up some new skills, this option is both convenient and affordable.

Where is Software Development in ITIL?

At first glance, software development and the management of the SDLC (software development lifecycle) may not seem related to ITIL. However, the two approaches can even be considered two sides of the same coin.

The aim of the SDLC process is product-related. Its goal is to create a product that is high-quality, effective, and cost-efficient. The goal of the ITIL service lifecycle is to provide best practices for IT service management (ITSM). It focuses on helping align the needs of an organization with IT services.

Organizations need both approaches. Without ITIL and SDLC integration, businesses are more likely to experience issues like bottlenecks, unavailable resources when development requires them, and the collection of inaccurate information.

Learning ITIL with this online course will prepare you for the ITIL Foundation exam, which in turn prepares you to meet your organizations' project management needs as ITIL certified professionals.

How Do I Get ITIL Certified?

At the conclusion of your ITIL certification prep, you must take one exam in order to earn the official certification. The exam consists of 40 questions, and you need to score at least 65 percent to pass. The exam can be taken at any Pearson VUE or Prometric testing center around the globe.

ITIL is a registered trademark of AXELOS.

Instructed By
Michelle Boardman-Cogswell
Michelle Boardman-Cogswell
Course Components
On Demand Videos to learn from industry leaders
Certificate of Completion
Certificate Of Completion

Complete this entire course to earn a ITIL 4 Foundation Certificate of Completion