Stakeholder Communications

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Time
5 hours 58 minutes
Difficulty
Intermediate
CEU/CPE
6
Video Transcription
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>> Welcome back to Cybrary. Yes,
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of course, I'm your instructor, Brad Rhodes.
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Let's talk about Stakeholder Communications.
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In this lesson, we're going to
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talk about types of communications.
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We're going to talk about communications
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methods and then we're going
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to real quickly review the communications process.
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There's really two types of communications.
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There's formal and informal,
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and so informal is probably
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what everyone here is most familiar with.
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That's picking up your smart phone and
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calling somebody about a business dealing,
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that is sending a quick text,
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that's jumping into Slack or Mattermost,
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or whatever your chat functionality is for collaboration.
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That's informal. Maybe sending
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a quick email, also informal.
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These are things that we do for collaborative actions.
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Everything that we do on a daily basis.
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Whereas a formal communication
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is something that's contractually
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mandated and so that might be a weekly activity report,
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a monthly status report,
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an out brief to shareholders,
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whatever the case may be.
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It is something that is required of you as
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an SE or as a professional and if you don't do it,
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you don't meet the requirements
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specified in the work you're
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doing and maybe you don't get paid.
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You need to understand those two communications types.
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We use both of them as SEs.
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Lots of communications methods and all of
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these or any of these can be
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formal or informal as dictated by,
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say, a contract vehicle,
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but I think we're familiar with many of these.
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We send text messages,
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we send instant messages, we do collaboration.
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We call people on the phone. These are all things we do.
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By the way, there's all sorts of
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communications methods and everything like that.
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We want to make sure that when we're communicating,
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we're communicating in the method
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that is most acceptable to the receiver.
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You have to, as an SE,
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do a lot of communications,
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but you're probably going to communicate in
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different modalities or different methods, if you will,
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throughout your time and you're going to
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need to figure out with your customers,
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who it is and how it is they
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need and want communications.
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That leads us to our next topic,
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and that is the communications process.
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When you think about this formal and
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informal communications between humans,
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between people, there's always
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a sender and there's a receiver.
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Then the sender will
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encode that message and that could be an email,
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that could be a text message, that could be a video call.
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They're going to send the message.
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That can be written, it can be verbal,
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it can be visual.
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It's going to come over some channel.
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So in the case of our course here,
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you are either listening to this on
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an app or on your computer or something like that.
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So that's the channel you're receiving it in,
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and then you're receiving it then you're
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decoding and seeing if you understand it.
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Well, one of the things we have to deal with is
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that noise and noise can be many things.
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Noise can be garbled communications,
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noise can be your kids or your cats,
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or your dogs running around in
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the background and interrupting you.
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Then we look at that feedback process to
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tie back into making sure that you as the sender,
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understand if the receiver decoded the message properly.
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Why do we talk about the communications process?
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Because, as SEs,
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we are subject matter experts on
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information system security engineering
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and that is one of
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the things that is an extremely
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technical and in-depth topic.
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If we go down the road of,
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we'll call it full nerd, if you will,
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in a specific, say,
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a segment of our organization, we might lose people.
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Understanding how to encode
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and create messages that are received and decoded
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properly without a lot of noise is incredibly important.
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By the way, you want your stakeholders to listen to you
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because they're the ones that probably own your budget,
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give you the money for creating
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those controls you want to do.
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Maybe are giving you guidance and
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if you're not communicating with them,
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they're certainly not communicating with you.
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In this lesson, we looked at
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communications types; formal, informal.
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We talked about all the different kinds of methods and
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there's so many today and then finally,
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we reviewed the communications process,
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which is important for SEs to
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understand because we have to communicate
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highly technical information and we need
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to do it in such a way that our audience,
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our receivers, get that information and understand
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without us having to explain it many, many times.
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We'll see you at the module summary.
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