Stakeholder Communications

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Time
5 hours 58 minutes
Difficulty
Intermediate
CEU/CPE
6
Video Transcription
00:00
Welcome back to Cyber Oasis. Of course I'm your instructor, Brad Roads. Let's talk about stakeholder communications.
00:07
So in this lesson, we're gonna talk about types of communications. We're gonna talk about communications methods, and then we're gonna really quickly review the communications process.
00:16
So
00:17
there's really two types of communications there's formal and informal, and so informal is probably what everyone here is most familiar with. Um, that's picking up your smartphone and calling somebody about a business dealing that is sending a quick text that's jumping into slack or
00:37
matter most or whatever your chat functionality is for collaboration.
00:41
Uh, that's informal. Maybe sending a quick email. Also informal right thes air, things that we do for collaborative actions, you know, everything that we do on a daily basis,
00:53
whereas a formal communication is something that's contractually mandated. And so that might be, ah, weekly activity Report a monthly status report, um, an out briefed to shareholders. Whatever the case may be, it is something that is required of you as an ISI or as a professional. And if you don't do it,
01:11
you don't meet the requirements specified in the work you're doing,
01:15
and maybe you don't get paid. So you need to understand those two communications times, and we use both of them as he sees.
01:22
So lots of communications methods and these can. All of these or any of these can be formal or informal, as dictated by CIA contract vehicle. But I think we're familiar with many of these, right? We send text messages, we send instant messages. We do collaboration.
01:41
We call people the function.
01:42
These are all things. We do it. Oh, by the way, there's all sorts of communications methods. Um, and everything like that. Um and so we want to make sure that when we're communicating, we're communicating in the method
01:56
that is most acceptable to the receiver, right? So you have to as an ISI, right? Do a lot of communications, right. But you're probably gonna communicate in different modalities or different methods, if you will, throughout your time, and you're gonna need to figure out with your customers who it is and how it is. They need and want communications,
02:15
and that leads us to our next topic. And that is the communications process. And so, communications, um, is when you think about this formal and informal communications between humans between people, right, there's always a center and there's a receiver. Then the sender
02:31
will encode that message, and that could be an email. That could be a text message that could be a video call, right?
02:36
They're going to send the message that could be written. It could be verbal. You could be visual, right? It's gonna come over some channel. So in the case of, like our course here, you are either listening to this on an app or on your on your computer or something like that, right? So that's the channel you're receiving it in, and then you receiving and then your decoding and seeing if you understand it well,
02:54
one of the things we have to deal with is that noise
02:57
right and noise can be many things. Noise can be garbled. Communications noise can be your kids or your cats, your dogs running around in the background and interrupting you right. And then we look at that feedback process to tie back into making sure that you is the sender. Understand? If the receiver decoded the message properly, why do we talk about the communications process?
03:15
Because,
03:17
as it sees, we are subject matter experts on information systems, security, engineering. And that is one of the things that is an extremely technical and in depth topic. And if we go down the road off, we'll call it full nerd. If you will, in a specific say, a segment of our organization, we might lose people.
03:36
And so understanding how to encode
03:38
and create messages that are received and decoded properly without, uh, you know, a lot of noise is incredibly important. And, oh, by the way, you want your stakeholders to listen to you because they're the ones that probably own your budget, give you the money for creating those controls you want to do. Maybe you're giving you guidance, and if you're not communicating with them, they're certainly not communicating with you.
03:59
So in this lesson we looked at communications types, formal, informal. We talked about all the different kinds of methods, and there's so many today and then Finally, we reviewed the communications process, which is important for Izzy's to understand, because we have to communicate highly technical information and we need to do it in such a way that our audience are receivers.
04:17
Get that information and understand without us having to explain it
04:20
many, many times,
04:23
we'll see you at the module summary
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