Implement Basic Support Concepts

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Description

 

 

In this lesson you will learn how to, implement basic support concepts including but not limited to:

Checking for external issues

  • Loose cables / connections
  • Power
  • Physical damage
  • Manufacturer documentation
  • Manufacturer websites
  • Technical community groups

Explain basic backup concepts

  • Importance of backups
  • Scheduling
  • Frequency
  • Storage mediums
    • Locally attached storage
    • Offsite/cloud-based

 

 

  1. Start your computer in Safe Mode / Single-User Mode / Recovery Mode.
Start your computer in Safe Mode and locate System Recovery, Device Manager, Event Viewer, and System Information. Identify how you would recover the system, remove or update drivers, view events, and verify system information if necessary.
 
 

Check system configuration / startup items.

  • Linux: Review Xmodulo: How to Start a Program Automatically in Linux Desktop. Open the corresponding utility and check startup applications to verify only desired software is running automatically on your system.
  • Restore a file or files to verify the backup.
  • Schedule a system backup to run daily or weekly.
  • Research cloud backup alternatives.

Perform system maintenance. Clean your computer and peripherals. After cleaning, check for issues including loose cables and connections, power, and any physical damage.

Over time, your computer and its peripherals accumulate contaminants like dust, dirt, hair, smoke residues, etc… If they aren’t cleaned on a regular basis, these contaminants may block the ventilation and cause CPU and other components to heat up which can cause potential damage. Follow these tips to clean your computer and keep it running healthy and problem free.

always keep your computer clean, with all the dirt, grime and bacteria. Cleaning your keyboard will not only make sure it functions but it will keep it germ-free. To clean an optical or LED mouse, turn it over and dampen a lint-free cloth with rubbing alcohol and gently rub the upper and lower portion of the mouse. Clean any smudges around the lens area.

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