Configure Remote Assistance and Remote Server Admin Tools

Introduction

Welcome to the Configure Remote Assistance and Remote Server Admin Tools Practice Lab. In this module you will be provided with the instructions and devices needed to develop your hands-on skills.

Learning Outcomes

In this module, you will complete the following exercises:

• Exercise 1 - Set up Remote Assistance in Windows
• Exercise 2 - Install Windows RSAT

After completing this lab, you will be able to:

• Enable Remote Assistance on Windows Server 2016 and set up Remote Assistance invitation on a Windows 10 computer
• Download and install Remote Server Administration Tools on Windows 10

Exam Objectives

The following exam objectives are covered in this lab:

• Understand remote access - Remote assistance, remote administration tools

Lab Duration

It will take approximately 45 minutes to complete this lab.

Exercise 1 - Set up Remote Assistance in Windows

Remote Assistance is a handy helpdesk support tool that can be used by support professionals to assist end-users when it comes to resolving common issues in Windows 10 and earlier client operating systems.

Setting up remote assistance involves the participation of an expert (technical support) and a novice (end-user). An end-user can use the help and support tool to invoke Remote Assistance by creating an invitation to the expert. The invite can be saved on a network share or sent via e-mail.

In this exercise, you will set up and use the Remote Assistance tool in the target and local computers.

Exercise 2 - Install Windows RSAT

Windows 10 comes with a group of applications organized under the Windows Administrative Tools folder. The admin tools provide a set of applications for performing the usual system maintenance such as event log audits, restrict computer access with local computer policy, disk volume management, resource monitoring, fend off unauthorized network traffic using Windows Firewall and among others.

When Windows is a domain-joined computer, its capabilities can be further extended with the Remote Server Administration Tools or RSAT. RSAT has tools such as Active Directory Users and Computers for managing domain-joined servers, domain controllers, creating users or managing security groups in the Active Directory Domain network.