A+ Core 2: Operational Procedures
In this course, you will learn about documentation and support management, communication and professionalism, and scripting basics.
Course Content
Prerequisites
Students should have prepared for the CompTIA A+ 220-1101 exam.
Who Should Take This Course?
Entry-level technician with 9 to 12 months of experience in configuring, installing, and troubleshooting PCs, peripherals, printers, and network hardware.
What is Covered in This Course?
This course covers the CompTIA A+ Core 2 220-1102 certification. In order to receive the CompTIA A+ certification, you must pass two exams: Core 1 (220-1101) and Core 2 (220-1102). This course will cover the Core 2 220-1102 exam. The course will also include labs and quizzes to help reinforce learning.
What Will You Learn?
By the end of the course, you should be able to:
- Identify types and characteristics of PC, laptop, and mobile components, including motherboard, CPU, memory, and storage, input, and output devices.
- Install, configure, and troubleshoot peripheral devices, system components, print devices, wired and wireless, LAN links, and internal access devices
- Install, configure, and troubleshoot the Microsoft Windows, Linux, OS X PC operating systems plus iOS, Android, and Windows mobile devices.
- Configure and manage PC and mobile device network connectivity plus users, groups, and shared resources in a typical SOHO network.
- Use anti-virus tools to prevent and recover from malware infections
- Configure access control measures, such as authentication, security policy, encryption, and firewalls.
- Perform basic PC maintenance while working safely and responsibly and communicating effectively with customers.
Instructed by
I help businesses secure their networks and offer a comprehensive approach to their IT posture. I have over 16 years of experience working with small and medium businesses and have worked with clients at the local, state, and federal level. Security is one of the key building blocks to any organization and with that approach I help businesses protect their networks against today’s cyber threats.
