The ITIL Test is a 20-minute exam intended for students at the intermediate level. Knowing the fundamentals of service management concepts within a network and the related ITIL standards will help you pass the exam. Students that have a basic understanding of incident control and ITIL’s Configuration Management Database and secure configuration techniques will find that the time given to complete the exam is reasonable. Completing the lab will help students develop skills in identifying, anticipating, and responding to performance availability, capacity, and configuration problems within a system as well as identify security issues based on data configuration analysis. These skills are essential for the System Administrator, Database Administrator, Security Control Assessor, ITIL Incident Manager, ITIL Configuration Manager, and ITIL Infrastructure Manager work roles. The test will also ensure students understand how to manage service level agreements and contracts, noting that the description of services and the measures for monitoring the service are accurately defined for customers, which is essential for the ITIL Process Manager work role.
•Skills: service management concepts, incident control, configuration management, secure configuration techniques, system performance availability, capacity, and configuration problems, data configuration analysis, service level agreements
•Time limit: 20 min
•Skill Level: Intermediate
•Work roles: System Administrator, Database Administrator, Security Control Assessor, ITIL Incident Manager, ITIL Configuration Manager, ITIL Infrastructure Manager, and ITIL Process Manager