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ITIL 4 Foundations Course Review

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By: Prasanna Peshkar

May 5, 2021

Technology controls nearly every phase of today's markets, from an employee's job to services. When accurately managed, technology can be optimized to increase interaction, create facilities, and enhance productivity.

Why is IT infrastructure critical?

If an IT infrastructure is adaptable, strong, and secure, it can support a business to meet its goals and provide a business with a competing advantage in the market. Alternatively, if an IT infrastructure isn't accurately fulfilled, companies can suffer connectivity and security issues—such as system interruptions and breaches. Overall, having an accurately implemented infrastructure can be a determinant in whether a company is successful or not. ITIL can achieve this.

What is ITIL?

The ITIL (Information Technology Infrastructure Library) is a framework created to regulate the selection, preparation, delivery, maintenance, and lifecycle of IT (Information Technology) services within a company. The aim is to enhance performance and reach expected service delivery. The ITIL framework allows IT administrators to be business-service allies, rather than just back-end support. ITIL guidelines and best methods arrange IT department activities and risks to business requirements and adjust them as the business thrives or changes direction.

ITIL started in the 1980s when data centers were controlled by various local facilities (decentralized) and used more structures. This system created method and deployment mistakes and caused irregular or suboptimal IT services administration into companies.

What does this course bring to the table?

The ITIL Foundation training course from Cybrary is for beginners and gives fundamental knowledge for IT service management. This course provides students with the awareness and expertise to handle the IT services of a company properly.

The ITIL course includes the five key steps of the ITIL model. The student will learn about what each step requires, and the course describes the relationship between the steps and methods. In this process, the objectives, intentions, and importance of the five key steps are taught in-depth.

The course is divided into seven modules. Module 1 will discuss the Fundamentals of ITIL. In Module 2, students will learn everything about Service Management and Strategy:

  • They will learn about Service Management as a practice and process relationships.
  • They will study service strategy and various processes.
  • They will learn about Business Relationship Management (BRM).

In Module 3, students will learn about Service Level Management, Service Level Concepts, Service Transition and Change Management processes, Service Transition Process, and Knowledge Management (KM). They will also learn how ITIL Knowledge Management is directed at supporting teams to make decisions during the service process by examining and managing data flow.

Module 4 covers the Service Design and Roles. In this module, students will learn about Service Design and how to design products and services that align with the organization's overall goals.

In Module 5, students will learn about the additional Service Design processes: The module will define and discuss what a Service Catalog and the Availability Management process are.

Students will learn about Information Security Management and how the Supplier Management process works. After this, the module will discuss the importance of the Capacity Management process and IT Service Continuity Management. Students will design a coordination process and coordinate all service design activities, processes, and resources.

Module 6 is the most important segment of this ITIL 4 course. In this module, students will learn everything about Service Operations. The purpose of ITIL Service Operation is to ensure that IT services are fulfilled perfectly and efficiently. The Service Operation Lifecycle Stage involves fulfilling User Applications, resolving service breakdowns, solving difficulties, and completing operational tasks. Students will also learn about the Service Operation Lifecycle Stage. Afterward, the module will discuss the functions of a Service Desk and Service Operations processes. Finally, the students will learn about additional service operations processes.

Module 7 covers the understanding of Continual Service Improvements (CSI). In this final module, students will learn that constant enhancement ensures that the services and products continuously remain in line with the business' interests.


By the end of the course, students will have an excellent knowledge of how the ITIL framework is implemented in an organization'sService Administration and how they can confidently split-shift operational processes and ideas by applying the knowledge acquired throughout this course and higher level ITIL courses.

After finishing the ITIL 4 Foundations course from Cybrary, students should be able to:

  • Outline and review the important concepts and policies of Service Management.
  • Prepare and demonstrate the business interests of Service Strategy, Design, and Processes.
  • Understand how to implement Change Service Management principles into productivity and performance.
  • Obtain insight into different organizational design functions and services.
  • Explain the significance of adhering to Continual Service Improvements.
  • Determine the scope of Service Transitions and Change Management Processes.
  • Align IT with the business requirements on the Service Management Level.
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