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Course Review: Network Troubleshooting and Tools

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By: Hugh Shepherd

March 5, 2021

Course: Network Troubleshooting and Tools Instructor: Jeff Brown

Network Troubleshooting and Tools is a great course to learn the basics of network troubleshooting quickly and some common tools. The instructor covers troubleshooting techniques using command-line tools in a Windows environment to identify network problems in this course. Additionally, the course explains how to verify local network configurations and test connectivity from the local system to other network resources.

The instructor, Jeff Brown, is an experienced system administrator. His in-depth knowledge of administration and engineering is evident during the lecture as he effortlessly delivers the material. He does a fantastic job explaining how to apply the network troubleshooting techniques and tools covered in the course. The course includes various learning modalities, such as labs, graphics, text, and screen shares to appeal to all types of learners (e.g., auditory, visual, etc.). This is not an exceptionally long course (about an hour), but it is packed full of extremely useful information for anyone working in IT. The instructor covers some of the primary techniques and tools used in network troubleshooting, such as testing network connectivity, testing name resolution, ipconfig, netstat, and Wireshark. This is must-have knowledge and skills for anyone working in IT.

This is a beginner-level course that provides roughly 1 hour of instruction (1 CEU/CPE). The course's target audience includes:

  • Help desk technicians.
  • System or network administrators.
  • Developers.
  • Anyone working in the IT industry.

This is a great course for anyone just getting started in IT who wants to develop their technical skills in networking. Also, anyone that has an interest in networking and/or IT, in general, will benefit from this course. It is recommended that the student have some knowledge or experience in the following concepts:

  • Configuration of a Network Interface Card (NIC) on a Windows-based operating system.
  • Basic understanding of Internet Protocol (IP) concepts such as IP addresses, subnet masks, and gateways.
  • Comfortable working with command-line syntax.

The course also includes several supplemental materials (Syllabus and Outline, Study Guide, and Glossary) to reinforce the topics covered in the modules. By the completion of this course, students will have gained a solid understanding of network troubleshooting basics and should be able to do the following tasks:

  • Verify network configurations.
  • Troubleshoot network connectivity.
  • Verify domain name resolution.
  • Modify route tables.
  • Test ports and protocols
  • Understand available advanced networking tools.
  • Understand troubleshooting network devices.

Cybrary offers many learning resources related to networks and IT in general. You can explore and sign-up for these learning resources on the Cybrary website. Listed below are just a few related resources available on the Cybrary website:

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