Today I'd like to share what I have learned in a in a sticky situation.
I was busy with a customer's laptop and it turned off due to a low battery. When I turned it back on after connecting the charger, I discovered the laptop had a password, which I forgot to ask the customer for. So, following procedure, I called the customer and there was no answer.A few days went by trying to call the customer daily, but to no avail. I decided to try to reset the password on the laptop, which was running windows 8.1. My co-workers told me that the only way to fix this problem is to backup data, format and reload the laptop because it's impossible to reset a Windows 8 password.Being my hard headed self, I decided to do some research and came across a few exploits in Windows 8 and 8.1 (it can also work on windows 10, with a few tweaks). This is what I did:
- Insert the Windows 8 boot disk into the DVD ROM and restart your system.
- Boot into the BIOS, disable the secure boot and/or swap UEFI bios to legacy.
- Set boot order for the DVD drive first and proceed to save and exit the BIOS.
- When booted from the disc, select your language and click next.
- Select Repair your computer and then click on troubleshoot.
- Select command prompt and let the console open.
- In the command prompt, you'll then see "X:windowssystem32>"
- Type c: and hit enter, then type cd windows and hit enter again.
- Type cd system32 and hit enter. You will then see C:WindowsSystem32>
- Type copy cmd.exe cmd.exe.cmd2 and hit enter. It will then say 1 file copied.
- Type copy Utilman.exe Utilman.exe.Utilman2 and hit enter.
- Then Type ren cmd.exe Utilman.exe and hit enter
- After that, type exit and restart.
- Once booted into windows again you'll see the screen asking for a password. At the bottom left of your screen, you'll see an ease of access symbol. Click it and the Command prompt will now show up with admin rights.
- Type net user and hit enter. It will display the account names.
- Type net user (without the arrows) and hit enter.
- Now type the new password (or leave blank) and hit enter and confirm the password and hit enter.
- Restart your system and at the user selection screen type in your new password (if you selected one) and hit enter.
Well done! You've now reset your Windows 8 and 8.1 password.GEEK IT 'TILL IT MHz ;)