5 hours 33 minutes

Video Description

Verify Full System Functionality Now that we've identified, tested and crafted an action plan, it time to verify that the system is fully functional, and apply any preventive maintenance measures that may be appropriate to do. After this lesson is completed, you'll be able to determine how to confirm your changes were successful, how to determine if those changes created other issues or if it had an adverse effect on the computing systems and why documenting each of these steps and the actions taken is an essential component of your documentation procedures as a professional and delivering user & tech professional instructions as a best practice.

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Troubleshoot Critical Systems

Diagnosing system malfunctions and finding a solution is an important skill for help desk professionals to develop. Expand your knowledge of the troubleshooting theory in less than an hour.

Instructed By

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Anthony Harris
Systems Analyst and Administrator at SAIC