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Troubleshooting Theory This lesson covers trouble shooting network environments. In order to troubleshoot; it's important to go through a process known as the Troubleshooting theory; this allows an issue to be resolve in the best way and consists of the following steps:
- Identify problem
- Establish theory of probable cause
- Test the theory
- Establish a plan of action/identify effects
- Verify functionality/preventative measures
- Document findings, actions, outcomes