Video Description

Troubleshooting Theory This lesson covers trouble shooting network environments. In order to troubleshoot; it's important to go through a process known as the Troubleshooting theory; this allows an issue to be resolve in the best way and consists of the following steps:

  • Identify problem

  • Establish theory of probable cause

  • Test the theory

  • Establish a plan of action/identify effects

  • Implement/escalate

  • Verify functionality/preventative measures

  • Document findings, actions, outcomes

Course Modules

CompTIA Network+