Troubleshooting Theory

Troubleshooting Theory This lesson covers trouble shooting network environments. In order to troubleshoot; it’s important to go through a process known as the Troubleshooting theory; this allows an issue to be resolve in the best way and consists of the following steps:
  • Identify problem
  • Establish theory of probable cause
  • Test the theory
  • Establish a plan of action/identify effects
  • Implement/escalate
  • Verify functionality/preventative measures
  • Document findings, actions, outcomes
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