Time
5 hours 33 minutes
Difficulty
Beginner
CEU/CPE
3

Video Description

Troubleshooting Printers Part 4 As we close out this lesson troubleshooting printer issues we explore the tools used to help us resolve and repair some of the common problems that materialize with printers. At the completion of this lesson you'll know how to use a printer maintenance kit and what components can be repaired vs. replaced. For example, the fusing assembly unit is a component that must be replaced, a page counter is a function that is capped for high use and will recommend use of the printer maintenance kit when reaching a given high use page count threshold. The Printer Spooler is software driven and you'll learn how to use and manage it to troubleshoot a variety of printer related issues. Compressed air is a tool that has very specific protocols for it use such as NOT turning it upside down and holding it a specific distance from the target surface. We explore why it's an effective tool and caution the ways it can be harmful if misused.

Video Transcription

00:04
So what are some of the different tools that we can use in order to troubleshoot or fix some issues that were having with our with our printer? Well, one of the first tools is going to be our maintenance kit. Now our maintenance kit is a kit that includes things like Fuser assembly, separation pads and pick up rollers as well his transfer rollers.
00:23
And we use this maintenance kit when our printer is starting to get a lot of use on it.
00:28
Ah, lot of our printers will actually come with Paige counters that once we hit a certain number of pages printed, then we'll get an indicator that we should install a maintenance kit. This maintenance kit will help with pages that aren't separating properly us up. We're getting a lot of jams because we're picking up more than one sheet of paper.
00:46
Our pickup rollers aren't pulling sheets of paper into the feed very well because they're getting worn out. Maybe our Fuser assembly isn't getting very hot anymore, or transfer rollers aren't working properly. So our maintenance kit will include assembly kit, our assembly parts such as these
01:02
that we can swap out with the older parts with being these newer parts
01:06
in order to extend the life of our printer. So this will help increase the quality of our printouts, as well as reduce some of our paper jamming issues or feed problems with our printer. So these maintenance kits are a great idea. If we want to keep the same printer, just invest a little bit of money in order to keep it going and keep it working well. Next we have ah toner vacuum
01:26
now toner vacuums allow us to vacuum toner out of our printers, say, if it were to spill inside or if we were
01:32
spill. Parts are still debris or toner inside of a printer, and they allow us to vacuum out the toner without creating a lot of static electricity. Vacuums create a lot of static electricity during their operation that create a lot of static electricity in the environment, which they're being used,
01:49
and static electricity and electronics don't mix very well,
01:53
so we need to make sure that we're using specific devices, specific vacuums that are anti static. These particular vacuums are designed. They're meant for these environments, such as vacuuming out toner out of our printers so that we don't create excess static so that we don't create a situation where we're
02:12
It's inducing the static electricity and harming our. Our prints are components. Next, we have a crowd favorite compressed air. Ah, lot of people like using compressed air just because it's it's a fun tool. And, uh,
02:27
people do what you're not supposed to do when we turn it upside down and we get freezer burn and we harm our computer components and we get veterans in the air.
02:34
So we want to use compressed air properly. We want to use it pert specifications, because it is a very serious tool. Um, and it is a tool that, if used improperly, you can get compressed air. If you breathe it in, it can harm us. So we want to make sure that we're using it properly, and that where we're using it for our
02:53
printer. In this case.
02:54
Ah, and this case, compressed air is good for blowing debris out of our printer. If we're having a lot of printer jams, we've checked our separation pads and our pickup rollers, and they're fine and we think we've narrowed it down to just some scraps of paper, some debris of paper that's inside of our printer.
03:09
We may want to use this compressed air and just help blow some of that debris out of our printer parts.
03:15
So it's a great tool combined with our toner vacuum are compressed air can help us to clean out our printer, help it, keep it functioning properly and helped keep it functioning smoothly.
03:27
And then, lastly, we have our printer schooler, our printer schooler, actually a digital tour. All of our tools previous.
03:35
These are all going to be physical tools. And then our printer spore is going to be a digital tool. Now our printer schooler is required.
03:45
Bye.
03:46
All of our print devices that we use in order to spool up and manage jobs, get them ready to pass on to the printer and get them ready to be printed. If our spook print spore isn't working, will want to know how to access our prints. Polar service, typically through the service, is dot MSC consul on our computer
04:04
and be able to restart this.
04:06
Now if we need to stop, start or restart this partner sprint schooler for any reason. This maybe to clear out stuck print jobs, clear out bad print jobs that are not functioning properly, or potentially stop our restart our prints cooler after we update or reinstall a driver for our printer.
04:25
So it's important to understand where our prince,
04:28
what a principal or does, how it gets these print jobs ready and how it can malfunction. How print job jobs can get stuck in our prints schooler and prevent us from being able to print anything as well as it's even more important, almost toe. Understand how we access the prints. Polar, through our service, is dot MSC
04:45
and know that if we are getting jobs stuck in our prints cooler,
04:47
then we may need to just do a restart or stop and Reese and the start of our print schooler in order to clear those out. And if we're getting jobs stuck in our print schooler quite often, it may be necessary to update our driver for our printer or maybe reinstall our printer because maybe there was an issue when we installed that driver in the first time.
05:05
So thank you for joining us here today on cyber dot i t. Today. We've talked about troubleshooting printers a lot of the different issues that we may encounter everything from faded prints and street kings all the way up Thio Just not being able to print or a driver letting us know that it's not gonna let us install and everything in between. So
05:25
hopefully we'll be able to use this information and you'll be able to use our tools that we talked about such a czar prints cooler or our maintenance kit,
05:32
and you'll be able to increase the life of your printer. You'll be able to fix problems that are occurring with your printer and you'll be ableto have those great printouts, and we always hope to see you here next time on cyber that I take.

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Instructed By

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Anthony Harris
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