Time
5 hours 33 minutes
Difficulty
Beginner
CEU/CPE
3

Video Description

Troubleshooting Printers Part 3 Now that we've identified issues with the devices and their components, let's look at other problems uses have with printers. Garbled characters occur frequently and often the issue is printer driver or the printer not being in a ready state to receive print job so it wasn't processed from the print queue which may simply require reinstalling the printer driver. Jobs backed up in the print queue is another issue and a given when large number of uses print to a single device. Other issues examined include low memory error, not having the correct permission to use a printer, vertical lines which indicate toner/drum transfer issues.

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Troubleshoot Critical Systems

Diagnosing system malfunctions and finding a solution is an important skill for help desk professionals to develop. Expand your knowledge of the troubleshooting theory in less than an hour.

Instructed By

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Anthony Harris
Systems Analyst and Administrator at SAIC
Instructor