Time
5 hours 33 minutes
Difficulty
Beginner
CEU/CPE
3

Video Description

Troubleshooting Printers Part 2 Now we look at some common mechanical printing issues such as creased paper, the printer doesn't feed correctly, or there is no local or network connectivity to the computing device. Printer dust or other debris, the feed timing and the duplexing function may be off, wrong tray size for the paper type used or configured for that tray (configured for letter but holding legal) are all common and easily corrected if good printer maintenance is practiced and stressed with users as well. While connectivity may be caused by bad network card, loose plug, or cable, port or other issue such as firmware, we examine how to resolve these occurrences as well.

Video Transcription

00:04
Now we have the issue of have increased paper. Now creased paper is when we put in paper in the trade plane and obviously comes out, the other increase. Too wrinkled.
00:14
This could be an indicator of having debris in the print, sir, Maybe we've had a couple paper jams recently. The paper jams left some debris in the printer that isn't detected as being a jam, but is still causing some wrinkle. Increasing of our pages is going through a printer. We may have bad feed timing. Our feed assembly
00:32
may not be pulling in the paper correctly.
00:35
It isn't doing the correct timing. So as it's pulling the paper in and it's trying to start printing is trying to start moving the paper through a printer. It's causing. It's causing issues. It's causing problems with crinkling and wrinkling our paper. So we'll need to check our feed timing
00:51
our feet assembly as well we'll want to check our duplex or mechanical problems are duplex. Er is the component of our printer that will allow us to print on both sides without having to manually take the page, flip it over in the tray and print again. Our duplex sir. Not all printers have it, but when they do,
01:08
does does have mechanical components within. The printer does have mechanical components within a duplex, sir,
01:15
would you simply take the page and eventually flip it back around upside down and send it back through the printing process? So if our duplex Irma can't are our new collection is having mechanical problems while it's flipping that paper around. That's gonna be the location where printers are pages going to move the most.
01:33
So our prints are page maybe getting wrinkled, maybe getting pre creased inside that dupe lecture assembly.
01:38
And then, lastly, we have the incorrect size or the incorrect trey settings. If we have the incorrect sized paper forced into a tray, or if we have the incorrect page settings on, say, our trace sliders, that may also be causing issues with crinkling and increasing a paper.
01:55
We want to make sure that we're selecting the correct size. We're correcting the select.
01:59
We're selecting the correct size of paper before we enter, enter our printer and we begin printing with it, and this may also prevent some of this creased paper issue. Now, what if our paper isn't just isn't feeding. What if it's not getting cold into the printer like it should? Well, this may be a problem with our pickup rollers or separation pats.
02:16
Our pickup rollers are a part of our printer, typically in our printer tray or right near our prints or tray, which are
02:23
rubberized rollers, which pulled the paper into our printer. These can get worn out. These can get older. These could get miss a line, and if they're not functioning properly, then they're not gonna pull the paper into our trip into our printer. We may have issues with our actual trade that goes inside our printer as well, where the paper sets.
02:42
If the paper is too low in the trade to four to allow the rollers toe, pick it up.
02:46
Maybe the spring, which pushes our paper up slowly as it becomes as it is used, isn't set properly. Isn't pushing our paper back up to meet the roller? Then we may have issues with feeding paper into the printer as well. Our separation pad is what separates one page. Are are multiple pages into one,
03:06
making sure that when we print through a page,
03:08
we only print one at a time
03:10
for paper isn't feeding. Our separation pad may not be working properly, and separating those pages will also notice separation pad issues are very common when we noticed that we have pages J. Ming a lot when our printer is constantly jamming. When we're noticing that we're clearing out jams and we're clearing out multiple pieces of paper that seems stuck together.
03:30
That may be common
03:31
indicator of a separation pad that is starting to wear out.
03:37
And now we have our feet triggers feed options and size settings. Many of our printers nowadays come with the ability to print on different on various sides a size of papers. Many of our printers also have multiple places where we can feed our paper into them
03:53
if our feed trigger isn't set. If we place the paper in the tray or replace the paper in
04:00
in an actual feed assembly and whatever mechanical trigger is supposed to let our prints or know that there's paper here hasn't been pushed, maybe we didn't inner of paper and fully then it's not going to feed properly. It's not going to detect, and that's not gonna attempt to pull up the paper. We may have certain options set on our prints are assembly toe, Let it know. Okay,
04:18
Don't look for paper here. Look for paper in this tray in this tray.
04:23
If those trays are empty and we're not trying to feed from those trays, then we may also running issues. So we want to make sure that we have our printer feed tray option set correctly to check in the correct order of feed trays in order to make sure that we're pulling from the right one.
04:38
And then, lastly, we have the size settings if our printer is looking for a certain size paper to be in inserted into our printer feed tray, but it isn't there then and may not feed that paper that we do have in there. So we want to make sure that if we have mechanical size settings such as plastic
04:55
plastic sliders that hold in the paper at the correct size,
04:59
or if we need to go in on a higher end printer and manually set the size paper that we want to use that we do have that size paper in our printer and then we have no connective iti know connectivity can be if we're trying to connect to the printer over a network through I P I P settings,
05:16
Internet protocol settings
05:18
or if we're trying to connect using a standard USB cable now for trying to connect using I P settings, we may have cable connection issues, wall port issues, network interface card issues, switch issues essentially anywhere between us and our printer. There may be an issue with the actual network settings for the network connectivity.
05:38
Ah, one easy and quick way to check if we can
05:41
communicate with our printer through our network is just to try to paying the printer. We want to see if we can get our i p address of apparent printer, open up a command prompt and then try and paying our printer.
05:51
This will allow us to see if we actually do have a network connection to the printer. If we are able to ping the printer, that means the connective ity is going okay. That means
06:00
that the connection from us to the printer we are able to send the data packet will want to go ahead and print up print a config file are config page for my printer. This will allow us to see what I P address it has set. It allows to see that has connective ity or where it's trying to connect to us through.
06:19
And when we print that config page that we can use that information, we can use that I p address in order to try and connect to our printer.
06:26
There may be bad firmware bad firmware, and the printer will also cause issues with connective ity between us and the printer. So wanna check on the manufacturer's Web sites? See if there's any firmware updates for a printer itself that need to be installed.
06:41
And then we have bad network and or wireless settings. The settings on our printer. We will need to statically set an I p address so that it it's not constantly changing if we have D H, C, P said on their network. And we don't statically have a printer I p address set,
06:57
then the printer that were connected to the printer that we have installed its I P address may change
07:01
when that changes will see that we don't have connective ity to the printer because it's not. It's looking for it in an I P address that's no longer there. So we want to go into our printer configuration. Well, we don't want to go into upper under network settings, and we want to set a static I p.
07:16
On and we want to create a D H CP reservation for a printer if we're using D. A C. P in our network
07:23
also wireless settings
07:26
our prince there may be a wireless printer which which, which can wirelessly connect to an access point. We'll need to make sure that we enter the correct key and select the asset correct S s I d for the printer to connect to. Or else it won't be able to connect to our network
07:40
Now we talked about some of the I P settings that maybe on our on our printer i p Network connectivity. But there's also USB connected e when we're connected to a printer through a USB cable and we don't have any connective ity will want to make sure that again we check that cable we check and make sure that it's plugged into the correct ports both on our computer and the printer as well.
08:00
And we'll also want to make sure that we check and make sure that we have correct drivers installed and that we didn't just plug up our computer to the printer
08:07
without reading the instructions first, or installing the additional software that may have needed to be installed first.
08:13
So there's a lot less that could be going on with a connective ity between a printer. And we're just connected through a USB connection directly to the printer. When we're connecting to a printer over the network through I P settings, there's a lot more that could be going on. There's a lot more places where issues can occur,
08:31
so we want to make sure that we troubleshoot those fully from point A to point B
08:35
from us to the printer and the printer back to us. Make sure that we establish that connection. We try pinging the printer printing painting that I P address, check all of the printers, local network settings or wireless settings of applicable and then make necessary changes in order to re establish that connection

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Instructed By

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Anthony Harris
Systems Analyst and Administrator at SAIC
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