Time
5 hours 33 minutes
Difficulty
Beginner
CEU/CPE
3

Video Description

Troubleshooting Printers Part 1 Welcome to Cybrary IT's A+ course. Today's lesson covers printers and how to troubleshoot common printing issues. Some of the most common problems users have with the quality of their print jobs is streaking, which are lines on the print job that are not supposed to be there, fading where the images are not completed, and ghost images where there is no print out put but instead only a hint of the image if anything is there at all. Low toner supply, poor paper quality or incorrect paper type, incorrect user settings, memory or residue on the drum are some example of why users experience fading or ghost images for their print jobs, or the toner wont fuse to the paper. We discuss in great detail how to troubleshoot and identify each of these events and what you can do to resolve it.

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Troubleshoot Critical Systems

Diagnosing system malfunctions and finding a solution is an important skill for help desk professionals to develop. Expand your knowledge of the troubleshooting theory in less than an hour.

Instructed By

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Anthony Harris
Systems Analyst and Administrator at SAIC
Instructor