31 hours 29 minutes

Video Description

Test Theory to Determine Cause and Establishing a Plan of Action (POA) This lesson covers testing a theory in order to determine the cause of a problem. When testing a theory; take the following steps:

  • Once theory is confirmed:

    • Determine next steps
    • Determine how to fix
  • If theory is not confirmed:

    • Create a new theory
    • Escalate

When establishing a plan of action (POA) and identifying effects; take the following steps: Remember every action has an equal and an opposite ALWAYS back up: in case you make the issue worse, it's important to back up settings and data Plan actions step-by-step - It's impossible the issue might not be fully resolved

  • Determine/layout next steps

Up Next

CompTIA Network+

This CompTIA Network+ certification training provides you with the knowledge to begin a career in network administration. This online course teaches the skills needed to create, configure, manage, and troubleshoot wireless and wired networks.

Instructed By

Instructor Profile Image
Anthony Harris
Systems Analyst and Administrator at SAIC