Test Theory to Determine Cause and Establish POA

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Description
Test Theory to Determine Cause and Establishing a Plan of Action (POA) This lesson covers testing a theory in order to determine the cause of a problem. When testing a theory; take the following steps:
  • Once theory is confirmed:
    • Determine next steps
    • Determine how to fix
  • If theory is not confirmed:
    • Create a new theory
    • Escalate
When establishing a plan of action (POA) and identifying effects; take the following steps: Remember every action has an equal and an opposite ALWAYS back up: in case you make the issue worse, it’s important to back up settings and data Plan actions step-by-step
  • It’s impossible the issue might not be fully resolved
  • Determine/layout next steps
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