Time
5 hours 33 minutes
Difficulty
Beginner
CEU/CPE
3

Video Description

Test Theory to Determine Cause Our next step is testing the theory to determine the cause. There are several critical steps essential to a successful testing session and you'll learn why performing a backup is the first, and why confirming the test results are essential.

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Troubleshoot Critical Systems

Diagnosing system malfunctions and finding a solution is an important skill for help desk professionals to develop. Expand your knowledge of the troubleshooting theory in less than an hour.

Instructed By

Instructor Profile Image
Anthony Harris
Systems Analyst and Administrator at SAIC
Instructor