Subscription Management Part 1

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4 hours 24 minutes
Video Transcription
Hello on. Welcome to this Microsoft 365 Fundamentals, Training course. My name is Kristen Mico. And today we're gonna be talking about subscription management that we're now moving into the final module of this course. This is module, for this is the first lesson in the course. So let's get started. Because there is a lot that we need to cover on this one.
All right. Learning objectives for this lesson. So
we're gonna be learning how much when we learned about Sorry, Microsoft 365 subscription billing. We're going to be learning about managing marks off 365 User licences were looking at support options available with Microsoft 365 So what happens when you know
things go wrong when panic stations and I need some more help?
Then we're gonna be looking at Guarantees S L. A's and liabilities of a cloud service provider as well as creating and reviewing service requests themselves on. Then hopefully, we're gonna be finishing off with monitoring Microsoft 365 Service health has a lot to do.
Let's get cracking. We're gonna move over. I'm gonna look at the admin center cause that's where everything happens
all right. Here we are. So the admin center Mike saw 365 Admin center. This is a common entry point toe. Everything to do with Microsoft. 365 When you log in to any environment that involves Microsoft 365 you can get to it from the admin center. So if you're not sure where to go,
just go to the admin center is really, really simple.
So you can get toe all other administrative panels from here.
The primary functions, however, the admin center are creating user accounts. Managing the rights of those users and then giving the rights to access resource is as well. So who can access what and where,
as well as the licenses that go to each user as well. And also from here. And the main focus that we're gonna get started with his subscription billing, as well as monitoring the service health and creating tickets. Those air three of the key points that we're gonna cover here. All right,
so let's get started with license management, because that covers into subscriptions.
So license management. The key change that's occurred with Microsoft 365 in recent years is that licenses are now per user, not per device. Used to be in the old days. If you had five machines, then you needed five licenses in order to access the office program. No anymore.
Now what you have is it's per user, and each user can have five devices
that can access that account. So I have one user account for much of 365 and I have my laptop, my phone, my tablet in front of me and then my desktop machine, which I'm recording on right now. They all access the same account, and I'm only paying for one user.
And that's how Microsoft have now changed. It's a massive, sweeping change here in how they do things.
So this is just a quick look on where you will be going within that section to actually manage the license for that user. So this button here is to add the user. But don't worry if you can't see it too well, it's it's just to give you a quick rundown on down here. These little toggle switches if I put it in a box.
These are the switches that allow you to assign licenses that you have on your account. So blue means on on gray means off. So this one is on on this one is off nice and simple. All right.
And then within those once you actually activate them, you get a whole list you can see. So this is the primary license, which in this case was office 365 Business premium that was assigned. And when we ticked it on to turn it on, it then went and turned on along a sub categories within.
Now there might be situations where you don't need your users toe, have access
to certain programs. So what you can do is come in here and just start deactivating things that they don't necessarily need. So you can just say, Well, they don't need mobile device management for office 365 So you just turn it off like that on DSO one and so forth. You know you can really it's very granular. You can break it right the way down.
All right. Okay, let's move on to building management, then. So, billing management, how do you get to it? So really, really simple. Here's the admin center so you can see appearances at mean center on down here under billing.
Believe it or not, Microsoft with their great naming, is got products and services. And that's what we're looking for here. With billing management within there, you can see your number of licences. So right here it's showing you the number of available licenses, not the number that you've used. Keep that in mind. So if you've got
10 licenses and you assign six,
this number will show four, not six. OK, it's how many are left to actually use. This will show you how much you owe on. Then here are your subscription options, like canceling your subscription and that kind of thing.
All right, so that's the kind of these kind of details that you can see in Hiss. You can see the number of purchased allocated licenses the current charges do on the account the payment method as well as the frequency. You can actually change that here, as well as any additional services that you purchase. On also importantly,
who gets notified
off the billing. So these options here, let me get these right here. So current charges. Yeah. Here we go. From this section here down.
You're actually looking at these menu options here, so payment methods are there on your billing notifications there. So you might be the sys admin. But you don't need to know when an invoice needs to be paid. You need to let your accounts team no. So you might go in there and say, Please send the invoice two accounts at
Contos oh dot com,
for example,
And then that means it means that you don't need to worry about that.
You could just get on with the important work of actually administrating the the accounts and making sure the licenses are in position.
Okay, let's move on to support options, then so support options.
What do you get? Well, it's a good question. Andan. Fortunately, it's not an easy answer. What subscription do you have? Does it include a service package? Which service or tool do you need support for? What kind of support do you need? These are all questions that only Microsoft but other people will ask you
when you are working with them to set up.
Hopefully, a good much of 365 environment. You will need support at some point. Everyone does. There's always something that Microsoft themselves can't even figure out. So there are different options, so we'll go through them. So the 1st 1 is fast track now. Fast track is basically deployment support. So when you want to deploy out
Oh, no, that's not Let's get rid of that deployment. There's a P L. A Y deployment support.
So that's what fast track is when you actually want to push out Windows 10 or marks or 365 APS. You can ask project managers and engineers at Microsoft to get involved on. They will actually help you to plan this Andi
develop a strategy to get this done. So it's really, really, really cool system
on anti. You work directly with Microsoft,
then we have the support of system on. This is effectively that we bring this up here. This is a baht for the all sake and purposes. So we're talking about a I hear
on. You can talk to it in here. In this box down here,
you can just tucked type as if you were talking to someone on the support system. Will support assistant. Sorry, I should say will do its best to find you relevant articles figure out problems for you and so on. You can talk to someone. Still, if you do wish to, you can see at the top here
there's a little tick box that you can flick off to the off position, like the licenses that we had before
on that will actually turn off the AI. And then you can actually assign a ticket and talk to someone at Microsoft. But the support system is actually quite quite strong on more get a lot of the work done for you.
Then we have premier support. So premier support is large enterprises that have a criticality on Marcus off 365 things usually includes a technical account manager on consultancy work, as well as on site support on Microsoft. Engineers can use any resource is that they need from within Microsoft.
If you pay for premier support, you're gonna get premier support from Microsoft. It's basically all hands to the pump
on. Microsoft will help you no matter what. These are really good for where companies need tier one support that we're talking like top level. Don't stop for anything. Effectively. All right,
then we have cloud service provider Tier one support this one here was for Microsoft.
This one here is if you get your I t from or certainly your infrastructure from another cloud service provider that is a Microsoft specialist. So you might go to a company called ABC I. T.
Azan. Example on They will be your Tier one provider Now. What that means is, is that your cloud service provider what we call the CSP?
So put that hair C S P
has a direct line to Microsoft. They have the tier one that is really expensive on the premier support on smaller businesses. Can all climate clump together with that cloud service provider and use them as the tier one? It's kind of like a proxy tier one, and you use the cloud service provider to support you.
And Microsoft supports the cloud service provider.
It's a very common way of doing things. If you are outsourcing your I T department, certainly,
and then obviously, on top of that we have telephone support. It's what it says on the tin. It's really simple. You pick up the phone, you dial the number and you talk to Microsoft about problem. A swell as the support forums that are online if you just type Microsoft 365 forums online.
There's a wealth of knowledge there. It's basically sys. Admin is helping Sys admin appeared to be
peer to peer support, basically, is what you're looking at there.
All right, so those are the options that we have available.
Okay, so let's stop this video here. We're gonna come back for another parts. We just finished up where we are now. We're gonna come back, and we're gonna discuss service level agreements or s L. A's just so we don't have each video being too long. So join me back for the next part. I will see you shortly.
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