Video Description

Service Management (Screen Capture) This module discusses the following key principles, models and concepts: - The RACI model

  • Processes and functions

    • Process Owner

    • Process Practitioner

    • Process Manager

    • Service Owner

  • Service Automation

  • Risk management

  • Impact, security and priority

  • Service portfolio

This lesson defines a service; which is basically a mean of delivering value to customers by providing results your clients want to fain without owning the costs and risks. Participants also learn about: Utility: What the client is going to get Warranty: Ensuring the service is as reliable as needed Service classifications: - Core

  • Enabling

  • Enhancing

Finally, participants also learn about the four Ps of IT service management: - People

  • Process

  • Products

  • Partners

Course Modules

Instructed By

Instructor Profile Image
gregwstuart

Sr. Consultant at VMware

INSIDER PRO

$99/mo

Subscribe to become an Insider Pro and get access to premium content such as:

Unlimited access to 700+ apps, including virtual labs, practice tests, capture-the-flag challenges, and more
Industry certification preparation
Guided Mentor
Premium support
Subscribe