Video Description

Service Management (Screen Capture) This module discusses the following key principles, models and concepts: - The RACI model

  • Processes and functions

    • Process Owner

    • Process Practitioner

    • Process Manager

    • Service Owner

  • Service Automation

  • Risk management

  • Impact, security and priority

  • Service portfolio

This lesson defines a service; which is basically a mean of delivering value to customers by providing results your clients want to fain without owning the costs and risks. Participants also learn about: Utility: What the client is going to get Warranty: Ensuring the service is as reliable as needed Service classifications: - Core

  • Enabling

  • Enhancing

Finally, participants also learn about the four Ps of IT service management: - People

  • Process

  • Products

  • Partners

Course Modules

Instructed By

Instructor Profile Image

Sr. Consultant at VMware



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