Service Catalog

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Time
3 hours 16 minutes
Difficulty
Beginner
CEU/CPE
3
Video Transcription
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>> My learner is Module 5.
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We're going to talk about
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additional service design processes
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definitely for your awareness and
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your reference point where
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you're going through this course.
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Are you ready? Let's go.
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Lesson 5.1, service catalog.
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The learning objectives.
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In this video, we will cover
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the basic concepts of service catalog,
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the objective and scope of service catalog management,
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the SEM process,
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as well as important term surrounding the SEM.
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Service catalog is a database or structured document
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with information about all live IT services,
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including those available for deployment.
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When you look into the service catalog
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is more of a component of
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the service portfolio and
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the only part of the service portfolio
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published to the customers.
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When you look into the service catalog,
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it uses to support the sale and delivery of IT services.
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It includes information about the deliverables,
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the prices, the contact points,
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as well as the ordering and request processes.
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Some of the basic concepts of the service catalogs.
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This comment approach provides
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both the customer and the user view for
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resources within the service provider.
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While some organizations will begin with
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a single view based on
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their objectives for the service catalog,
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as the process and the catalog matures,
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the organization may wish to add
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further services and provide these two views.
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The preferred solution for
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the most mature service provider organization is
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a service catalog that provides
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both views as integrated into the service portfolio.
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When you look at it, there's two aspects.
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You have the business and customer service catalog view,
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and then you have the technical and
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supporting service catalog view,
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which covers within the service catalog.
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Now when we go into looking more of
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the purpose of the service catalog management process,
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these particular realms, it comes into it being one of
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the most valuable components of
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a structure approach to a service management.
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SCMP ensures that the proper attention
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and focus is placed on the creation and
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the maintenance of this important element
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and that the benefits and
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value of this service catalog is
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maximized to its purpose.
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We're going to go to the next slide.
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Service catalog continue.
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Some of the objectives of
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service catalog management is
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basically what you see here,
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and it gives the current details
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and the current status and interfaces in
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the dependencies of all the services
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according to what's defined in that policy.
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The management process for
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the service catalog information,
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that all includes all the interfaces,
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and all the information is needed.
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It ensure that the service catalog
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is accurately reflects details of
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all services that are being run or being
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prepared to run in that live environment.
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It also ensures that the service catalog supports
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the evolving needs of
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all the service management processes.
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That's the objective of this service catalog management.
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The scope of the service catalog management
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is contributing to the service packages.
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It's more of a core service as
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the enabling of this service.
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We provide the information about services that are
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operational or being transition
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into the operation environment,
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so no retired services or that nature.
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Then you have, it contributes to
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the definition of the services and the service packages,
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as well as identifying
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those interfaces and those dependencies for
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our consistency between the service catalog
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and the overall service portfolio,
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as you mentioned prior.
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Another thing to mention as well is between
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audit services and supporting services
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within the service catalog in the CMS.
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This actually integrates between those as well.
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Some of the important terms
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which I gave you a little teaser just prior to,
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is the configuration management system.
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As this come into play,
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this is more on the lines by
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linking the service catalog in a CMS.
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It's a wealth of detail information that becomes
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available by the relationships
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between the business activities,
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the services that support those businesses,
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as well as the systems and
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components that comprise the services themselves.
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Sounds a lot? But when everything is together,
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you will have a great product for sure.
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The scope of the service catalog management is to
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ensure they're accurate information is available
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about the services that are operational
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and can be prepared for that deployment.
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You give those set tools and databases that are used to
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manage in IT services providers configuration data.
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It houses all this information for you.
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In summary, Lesson 5.1,
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we discussed the service catalog and the importance of
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the service catalog in
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the service catalog management processes,
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as well as the concepts
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on follow with the service catalog.
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With this, we will go on to
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our lesson quiz and then
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onto the next lesson. I'll see you there.
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