Service Catalog

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Time
3 hours 16 minutes
Difficulty
Beginner
CEU/CPE
3
Video Transcription
00:00
Alright, my learners, Module five. So we're gonna talk about additional service. Design process is definitely for your awareness and your reference point where you're going to this course. Okay.
00:12
Are you ready?
00:13
All right, let's go.
00:15
All right. So, less than 5.1 service catalog.
00:19
All right, So the learning objectives in this video, we will cover the basic concepts of service catalog, the objective in scope of service catalog management, the ECM process as well as important term surrounding the ECM.
00:32
Okay,
00:34
Alright. So service catalog. So service catalog is a database or structured documents with information about all live I T services, including those available for deployment. So when you look into the service catalog is more of a component of the services service portfolio
00:52
and the only part of the search portfolio published to the customers.
00:56
Okay, So when you're looking into the service catalog so that it uses
01:03
to support the cell and delivery of the I T services, so includes information about the deliver bowls,
01:08
the prices,
01:11
the contact points, as well as the ordering in the request processes.
01:19
Okay, so some of the basic concepts of the service catalogs So this kind of approach
01:26
provides both the customer and the user view for resource is within the service provider. Now, while some organizations will begin with a single view based on their objectives for the service catalog, as the process and the catalog matures, the organization may wish to add further services and provide these two views.
01:45
So the preferred solution for
01:47
the most mature service provider organization is a service catalog that provides both views as an integrated into the service portfolio. Okay,
01:57
so when you're looking at, there's two aspects. So you have the business and customer service catalog view, right? And then you have the technical and supporting service catalog view, which covers within the service catalog.
02:08
Okay, Now, when we go into looking more of the purpose of the service catalog management process, so these particular realms it comes into being one of the most valuable components of a structure approach to a service management. So SCMP
02:27
it ensures that the proper attention and focus is placed on the creation and the maintenance of this important element,
02:34
and that the benefits and value of this service catalog is maximized toe his purpose.
02:40
Okay,
02:46
Alright, we're gonna go to the next light.
02:49
So service catalog continue, right? So some of the objectives, the objectives of
02:53
service catalog management is basically what you see here. And it gives the current details and the current status and interfaces in the dependencies of all the services. So according to what's defined in that policy
03:07
and the management process for the service catalog information. So that all includes all the interfaces and all the information that's needed. So it ensures that the service catalog is accurately reflects details of all services that are being run or being prepared to run in that life revival environment.
03:27
It also ensures that the service catalog supports the evolving needs of all the service management processes.
03:32
So that's the projective of the service catalog management.
03:37
Okay,
03:38
so the scope right, So the scope of the service catalog management is more of its A contributing to the service packages. So it's more of the core Service is the enabling of this service,
03:52
so it provide that information about services that are operational or being transitioned into the operation environment.
04:00
So no retired services or that nature, and then you have it contributes to the definition of the services and the service packages, as well as identifying those interfaces and those the dependencies
04:12
for a consistency between the service catalog and the overall service portfolio, as we mentioned prior.
04:20
Oh, another thing to mention as well is
04:25
between all the services and supporting services within the service catalog and the C. M s. So this actually integrates between those as well.
04:33
Okay,
04:36
so some of the important terms which I gave you a little teaser just prior to is the configuration management system. So as this come into play, this is more on the lines off by linking the service catalog and the C. M s. Right. So it is a wealth of detail information
04:56
that becomes available
04:58
by the relationships between the business activities, the services that support those businesses, as well as the systems and components that comprise the services themselves. Sounds like a lot right. But when everything is together, you will have a great product for sure. Eso the scope of the service catalog management is to ensure
05:16
they're accurate. Information is available about the services that are operational or in them
05:23
can be prepared for that deployment.
05:26
So you give those set tools and databases that are used to manage n i T services providers configuration data.
05:32
So it houses all this information for you.
05:38
Okay.
05:43
In summary. So less than 5.1. So we discussed the service catalog and the importance of the service catalog
05:49
in the service catalog management processes as well as the concepts followed with the service catalog.
05:57
And with this, we will go on to our lesson quiz and then on to the next lesson. I see you there.
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