Time
1 hour 2 minutes
Difficulty
Advanced
CEU/CPE
1

Video Transcription

00:01
hello and welcome back to revenue protection as a C. So
00:07
in this module
00:09
you will learn from home to seek feedback and the types of feedback you should seek.
00:16
Christo single Akers
00:19
said a c so should have the ability to closely listen
00:24
and be ready to speak with anyone in a friendly and approachable manner.
00:29
So, my friends,
00:31
I encourage you to be friendly and approachable. In our last model, we talked about a collaborative approach and not sitting on our, you know, not high tower and dictating policies down without communicating with our stakeholders.
00:50
This,
00:51
you know, further extends that into the way that we manage and the way that we are seeing, Um you would ideally like to be seen as
01:03
friendly and approachable. I don't mean necessarily friendly as and you have to be everybody's best friend, but friendly in a business sense to where you're open to receiving feedback
01:17
that you're willing to meet with, you know, other executives, department heads, and that you often solicit the back
01:23
and take a more proactive approach.
01:30
So us from whom should you see feedback.
01:34
Um,
01:36
starting with your
01:38
piers in the C suite. You know how are you seeing by them? How your initiatives being received downstream. How's your team doing? Are they over work on a board of a stagnant? How's your budget for the current quarter? Are you over under on target? No clue.
01:56
Um, so these of people that you should have a relationship with your peers in the C suite. The department heads, obviously. Here the right reports on your team find somebody in the finance of budget office that
02:10
can help keep you accountable to your current spin. Whether you have coffee with them, you meet with them
02:17
or just a simple email. The No asked them like, Hey, where am I? My over under? Do I need to make any adjustments? Because
02:25
security again is often seen as a cost centre. And the last thing you want to do is find yourself in the situation where you're over budget,
02:36
you know, at the end of first quarter, a second quarter and you still have other initiatives to implement.
02:43
And last but not least,
02:45
you're in users.
02:46
This is something that I like to do at least once 1/4
02:50
is I sent out surveys, blind surveys,
02:53
you know, they're relatively short, but they have a couple of questions on what's going well.
02:59
Was not going well. What are some areas of improvement
03:04
that you would suggest? And I actually read those and we discussed, um, with ah most my team. We discuss and go over those to see if there any anything that's, Ah, low hanging fruit that we can implement with relative ease. Or
03:20
if there's something that we've rolled out this cause in grief and pain that we can kind of
03:25
bring in some subject matter experts from their respective departments to help us tweak and refine those so visa. Just a couple of things that you can do to, um,
03:40
you know, seek feedback
03:43
of people that you can reach out to the CPI feedback from and the type of feedback that you would need to be beneficial

Up Next

Revenue Protection as a CISO

In this course you will learn strategies to transform the way your security program is viewed.

Instructed By

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Terence Jackson
Chief Information Security and Privacy Officer
Instructor