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A+ 900 Series Updates

Module 1.1 - Configure and apply BIOS Settings

Module 1.2 - Differentiate Between Motherboards

Module 1.3 - Compare and Contrast RAM

Module 1.4 - Install and Configure Expansion Cards

Module 1.5 - Install and Configure Storage Devices

Module 1.6 - Differentiate CPU Types

Module 1.7 - Compare Connection Interfaces

Module 1.8 - Install Appropriate Power Supply

Module 1.9 - Custom Configurations

Module 1.10 - Evaluate Display Devices

Module 1.11 - Identify Connectors & Cables

Module 1.12 - Install Peripheral Devices

Module 2.1 - Network Cables and Connectors

Module 2.2 - Characteristics or Connectors / Cables

Module 2.3 - TCP/IP

Module 2.4 - Common TCP and UDP

Module 2.5 - Wireless Standards / Encryption

Module 2.6 - Install and Configure a SOHO Router

Module 2.7 - Internet Connection Types / Features

Module 2.8 - Identify Network Types

Module 2.9 - Compare Network Devices

Module 2.10 - Use Appropriate Networking Tools

Module 3.1 - Laptop Hardware and Components

Module 3.2 - Compare Laptop Display Types

Module 3.3 - Compare Laptop Features

Module 4.1 - Printer Imaging Processes

Module 4.2 - Install / Configure Printers

Module 4.3 - Printer Maintenance

Module 5.1 - Appropriate Safety Procedures

Module 5.2 - Environmental Impacts / Controls

Module 5.3 - Communication & Professionalism

Module 5.4 - Dealing with Prohibited Content

Exam Module

Module 1.1 - Windows Operating Systems

Module 1.2 - Installing & Configuring Operating Systems

Module 1.3 - Screen Capture Labs

Module 1.4 - OS Features - Administrative Tools

Module 1.5 - Control Panel

Module 1.6 - Network Connections on Client Desktop

Module 1.7 - Preventative Maintenance Tools

Module 1.8 - OS Security Settings

Module 1.9 - Virtualization

Module 2.1 - Security

Module 2.2 - Security Threats

Module 2.3 - Securing A Work Station Best Practices

Module 2.4 - Data Destruction Methods

Module 2.5 - Securing a Wireless Network

Module 2.6 - Securing Home Office Wired Network

Module 3.1 - Mobile Operating Systems

Module 3.2 - Configuring Network Connectivity and Email on Mobile

Module 3.3 - Securing Mobile Devices

Module 3.4 - Tablets vs Laptops

Module 3.5 - Mobile Device Synchronization

Module 4.1 - Troubleshooting Theory

Module 4.2 - Motherboard, RAM, CPU and Power Issues

Module 4.3 - Troubleshooting Hard Drives and RAID Arrays

Module 4.4 - Troubleshooting Display Issues

Module 4.5 - Troubleshooting Wireless and Wired Connections

Module 4.6 - Troubleshooting Operating System Problems

Module 4.7 - Troubleshooting Security Issues

Module 4.8 - Troubleshooting Laptop Issues

Module 4.9 - Troubleshooting Printers

Exam Module

IT Professional Communication (part 2)

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IT Professional Communication (part 2)

This lesson discusses something ever professional hates, dealing with difficult situations and difficult customers. Following are and offers strategies and best practices for handling those situations so that we as professionals don’t contribute or exacerbate an already uncomfortable or unpleasant situation.

One of the first things we want to do is avoid arguing or becoming defensive because that reaction inflames the situation. Instead remain calm and proceed with your troubleshooting.

Don’t minimalize and make trivial the situation regardless of what it is or how simple it is to accomplish. Be as helpful as possible and provide some guidance for future reference.

Don’t be judgmental. Instead treat them like a peer and make it a teachable moment by asking what would be helpful and provide tips, tricks and shortcuts, crib notes that includes their specific need that can be quickly referenced so the user feels empowered for the next instance.

Ask open ended questions and clarify all information. Yes or no question don’t provide complete information and don’t engage the user to explain what happened, provide background, allow them to vent and calm down, and empowers them with being part of the solution not cause of the problem.

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