3 hours 16 minutes
Okay. My learners lesson to got to process relationships.
All right, get ready.
All right. So are learning objectives. We will cover the process relationships for strategy, for service strategy, which is S s the process. Relationships for service, transitions and decisions. Service transition is abbreviated by S t. Then you have process relationships for service operations s O
and continue service improvement, which is S C I.
All right, so we're gonna get right into it. So the process relationships for service strategy. Now, what I want you to understand now these to understand is the process. Relationships are at the foundation level. So these air key processes for the service strategy that you are required to know.
So these are many relationships and interfaces between the I t. Service management and processes.
So you have the service management for I t services you have the financial management for I t service is that it goes into the demand management, the business relationship management, which is to be RM and the service portfolio, which we will get more in depth as the modules begin.
Um, but these are definitely key processes that you would need to know to further your education.
Alright then we're gonna go onto the process Relationships for S D, which is service decision. Now again. Understand that the effectiveness of each process depends on a great deal on the quality of the information exchange between other processes. So these are
in cahoots with each other when we're discussing the processes
and again understand that these processes are the foundation level and you need to understand and know these key processes for service decision. All right, so you have to visit design or coordination. You have the service catalog management. You have service level management, availability, management, capacity management,
I t service, continuity management,
information security, management as well as supplier management and supplier management is more to get value from the money that you actually pay. So that management portion as well
Okay, make sure you annotate those.
Alright, We're gonna move on to the process relationships for service transition. Now, the effectiveness of each process also depends on a great deal of timeliness of the information exchange between other processes. Again off of here want you to understand that
Thies again this foundation of level and these are the key processes for service transition
So you have transition, planning and support. You have changed management, which is everything that's added, modified, deleted and properly controlled thing. You have your service asset in configuration management, which falls into more of the things that's monitored or
what should be monitored. That's being used frequently in the different changes
at different levels of each processes that you actually have control over. Then you have released in deployment and management and then you that that is more of making sure that the build is properly configured and everything is good to go. For that release thing, you have the service validation and testing
that's more of before the deployment. So you're ensuring that everything in the books are taken care off.
Then you have your change evaluation, which is worked with management process. So it's more of the change. Proposals is high level, and it could be evaluated, then move to release and deployment.
And then you have your knowledge management, which is more like this s K. M s, which we'll talk further down line with is the largest entity for the service life cycle.
So again, these are foundational keep processes, Forest service transition.
I'm gonna move on to the next slide.
All right, so we're gonna go into the process Relationships for a service operations, eso So with eso, eso have the event management which is more off.
What the managers supporting processes are like change management, SLM and and C s I. So it has. It covers that event management portion. You have the incident management
where it makes sure that everything is back up to normal ASAP. So if something was to happen, you have controls in place to track that and rectify it,
right a spot.
Then you have the requests, management or request fulfillment, whereas more of like, service requests. So you have, like, the you have the information requests, you have the warnings, you have the expect. The expected exceptions, so usually when you have to get into exceptions is usually because the warning request was not
fulfilled like it should have been.
And then you have your problem Management, which is covers the proactive and reactive, so that's more recurring. So it's more like a service does communications or I t operations and management. So there's different different functions in that sense, and then you have the access management which covers
access to services. Resource is
and what level that these individuals arose have inside inside that those accesses so is more with the information security management portion. Then you have your change evaluation,
And then we're gonna go onto your process relationships for the C S. I, which is the continued service improvement. And this is this covers the seven step, um, improvement process. So that's contains considerable guidance on improvement approaches
that's using the dimming cycle and the C S I approach, which were covered later in the modules.
So as so as well as a service management. I'm sorry, Service measurement in service reporting. So when you go into here so below, you will find the general approaches to successively implementing the C S. I.
So when you look into implementing the C S, I. S This is the service review which asks the question What is the vision?
And you have the process Evaluation is what are we now? Where are we now? As our definition of C s. I initiatives, where do we want to be
and how do we get there?
And then you have your monitoring of CSE initiatives and that's asking the question. How do we keep this mo mentum going?
Now, these are the process relationships of service strategy
in summary lesson to that to our close out. So we discuss services and service management fundamentals, and we discussed the service. Life cycle process is a little bit more in depth off the previous lesson.
All right. We will move on to our quiz.