Problem Management

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Description
Virtual Practice Lab
Practice Test
Problem Management

This unit covers problem management. Problem management is about how a response is provided in a timely manner relative to defined procedures such as escalation. Problem management is needed to manage the following:

  • Procedures vs actual work
  • Inefficient and ineffective controls
  • Acceptable use policy violation (AUP)
  • Job Accounting
  • Training

This unit also covers the incident handling process; focusing on the phases and who is involved and the IS auditors role in the handling of incidents. Participants will also learn about digital forensics, which examines computer data in a laboratory.

Transcript

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