Time
10 hours 41 minutes
Difficulty
Beginner
CEU/CPE
12

Video Transcription

00:05
printers and scanners have many moving parts that were out over time or through extended use and are also affected by dust and other particles.
00:13
Regularly cleaning printers and scanners will help avoid downtime to great equality and high repair costs. The first step in maintaining a printer or scanner is following its maintenance schedule. This schedule and guidance will be found in the user's manual or on the manufacturer's website. Most imaging devices will also have monitoring and diagnostic software
00:31
from the manufacturer that will provide status alerts such as low ink or toner levels or other parts that need attention.
00:37
Printers and scanners have parts that will routinely require replacement. Always unplug the device before beginning maintenance. The most common problem with printers is the ink or toner, not optimally creating images. This can be caused by low levels of toner toner eminently within the printer or an issue with the imaging drum. Some of the symptoms may include streaks on the page
00:57
or prints that are faded or off color.
00:59
A small toner vacuum can remove excess toner around the printed cartridge and drum area, and a soft brush or compressed air can loosen toner from crevices toner class can also clean the cartridge itself. Cotton swabs and isopropyl alcohol are used for cleaning the core in a wire, which is a high voltage wire that causes the drum to rotate. During the printing process,
01:19
printers will commonly have a maintenance kit.
01:22
Different models will have different kits. They're not a one size fits all solution. Kits contain parts needed for a maintenance interval, such as a fuser, assembly transfer, roller pickup rollers, separation pads and fans. For scanners, it's important to keep the glass scanning surface clean.
01:37
Lines running down the length of the scanned document could be a result of debris on the scanning surface.
01:42
The manufacturer will advise appropriate cleaning recommendations, including proper cloths and solutions to clean the glass and avoid damaging this sensitive area. If possible, both sides of the glass should be cleaned when the scanner is not in use. Keep the lid closed and refrain from putting anything heavy on top of it.
01:57
Even when following preventive maintenance guidance problems can still occur with printers and scanners. A straightforward process for troubleshooting entails. Identify the problem, established a theory of probable cause, investigate and determine the exact cause. Implement a solution. Verify the solution and make sure the system is fully functional
02:16
and document findings.
02:19
When working to identify the root of the problem, take notice of the symptoms the printer or scanner is experiencing. Maybe it's a physical issue, such as a paper jam or streaks in the printed image. Or it could be software related. For instance, a problem with the print driver air messages could be very useful with the paper jam. Many printers will illustrate where the jam is located
02:38
and direct how to clear it.
02:39
Other common problems will be written out on the display or be a code that could be researched and manufacturer sites or guides. Restarting the printer or scanner serves as a reboot and can clear the cache or Q and get a hung up device operating again. If a reboot doesn't get the printer or scanner working again, check common causes like a paper Jim,
02:59
making sure the paper tray is correctly seated
03:00
and all doors and trays or close tightly
03:02
for diagnosing problems with printed images like faded nous, pour color Hughes or streaks. Try receding or re installing a new toner cartridge. Low toner can sometimes be the cause of these issues. Calibration of the printer may also be necessary if the color seem off.
03:19
A blank page printed could be indicative of a couple things. The toner may be empty, the corner wire assembly might be malfunctioning, or there might not be enough memory to print the image.
03:29
Vertical black or white lines on a page could be a sign of a damaged drum or dirty Coren. A wire
03:35
having the latest drivers and diagnostic software that air device specific are important for troubleshooting. Manufacturers routinely post updates to their websites, including new firmware.
03:45
Firmware is a set of instructions stored on the printer that control how the printer operates.
03:50
Interface considerations should be kept in mind when troubleshooting, for example, in no connectivity message might mean that there's a problem with the printers, network connectivity or a loose USB cable.
04:00
Verify full system functionality After addressing a problem.
04:03
Make sure a new problem wasn't created while attempting to fix the original reboot, the printer or scanner, printed test page or scanning page to confirm functionality. When satisfied, the issue has been resolved. Document the issue, the solution and the process followed, and any components used to fix it. It is a best practice to adhere to a maintenance program
04:21
to extend the life of a printer or scanner
04:24
and keep them performing as expected. However, even the most stringent maintenance programs can't prevent occasional malfunctions in the event of a malfunction. Follow basic troubleshooting steps to identify and address the problem and get a device up and running again.

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