Time
5 hours 14 minutes
Difficulty
Intermediate
CEU/CPE
10

Video Description

This lesson focuses on plan quality management. This is the initial process that creates the quality management plan, the process improvement plan, quality metrics, quality checklist and project documentation updates. The cost of quality is the cost associated with conformance to requirements and the steps taken to eliminate non-conformance. The quality management plan is in place to define the implementation of the quality policies established by the organization and details the manner in which the teams plans on satisfying the project's quality requirements. [toggle_content title="Transcript"] Now we cover some basic quality terms, we are going into the processes. The first one is plan quality management under the planning process group. Every knowledge area has a plan that lead into it. Plan quality management is like every other knowledge area. It's the initial plan that sets up the motion in place for quality. What you get out of your first processes...it creates the quality management plan, process improvement plan, quality matrix, quality chapters and project documentation updates. Every process has inputs. This has the quality management plan. This includes the scope baseline, the schedule baseline, the cost baseline and other management plans that you feed into it. Stakeholder register is another input; this helps to identify who your stakeholders are and how you contact them, what their roles are. Risk register is one of the other knowledge areas that we haven't covered yet. This provides information [inaudible] that means it helps quality. Requirements documentation, this outlines quality to make sure that you meet your requirements. Enterprise environmental factors which is another common input. These are factors within your organization that can influence the quality management plan. And last when we have enterprise organization factors, we also have process assets. This are the documents your company owns that can influence the quality management plan. For example, if CMI you are going to use those CMI processes to develop your quality management plan. The tools you can use are cost benefit analysis, cost quality, seven basic quality tools which we are going to go through after this, benchmarking, design experiments, statistical sampling and then there is additional quality planning tools and you also have meetings. Your first tool is cost benefit analysis. This is used to analyze how to minimize rework in order to maximize satisfaction and productivity. You are operating upfront to make sure you are not repeating which will cost you time in the future and also time equals money. Cost of quality, that is the cost associated with conformance to the requirements and steps taken to eliminate nonconformance. When a client declares what quality standards are, that is going to cost a certain amount of dollars in order to make. If you have something that does not have high quality, it is not going to cost as much as something that has low quality. You have seven basic quality tools. The first one we go over is flow chart. This is a technique used to map out the flow of the processes or technique. The example am giving here is getting material on hand for a project. The purchaser would receive a purchase request, if he has material on hand we will go to yes. You will pick from the ware house and you distribute that for the project. If the decision is no he order the material, he will then have to receive the material, and then it will be distributed to the project. Just a way of figuring out processes. The next of seven basic quality tools is a histogram. It basically shows the occurrences and as you can see, this is [inaudible]. For this example there is about thirty times a person will have to reset passwords, we will say about fifteen times the password...you get to reset the laptop and about fifty times there is one security check and looks like ten times the technician had to fix cables. The next is a product diagram, it's kind of like a histogram but this is actually making sense of the data. If you want a histogram to determine where the problem lies...this is the same data from the histogram but now it is actually in order. Fifty percent of the time, this is based on a hundred percent; fifty percent of the time is dealing with the technician running security checks. Thirty percent of the time is resetting passwords and as you can see the cycle goes to meet up to a 100 percent. The next slowest thing is to reset laptops and after that is to fix cables. As a manager, you will become [inaudible] trying to reduce the [] security checks coz this is the most common occurrence. The next of the seven basic quality tools is schedule diagrams. This is just planning points. In this example, on the left side you have number of values and the bottom its all the days. This way we are looking at technician and if I had ten technicians to start of a job, on day one I would expect a high number of failures, coming out of that technician. As they become more familiar with whatever this process is you can see it goes down coz it takes larger amounts and then [inaudible]. It is a way of gathering data, where you are looking at the large amount and just planning it between two variables. Then next thing of this basic qualities is the check sheet. This is done to ensure everything is done in the process. This example of end of day security checks. You don't want to forget that a door was unlocked and has something in common and storing all the materials. At the end of the day you will have to inspect the door that you are leaving. You are going to make sure somebody checks the windows and sign off on it. Check the safe, make sure that it is locked. Turn off all the lights, make sure you are not wasting electricity, lock all outside doors, and on a security system. As you can see, as it says, check sheets and you are checking this to make sure everything is done. Another good example is if a plan is about to take off, you want to make sure the technicians and mechanics on the runway are making sure everything is done before the plane is airborne. This is known as a causal effect. It is also known as the fishbone diagram, basically we are going to evaluate what can potentially cause defects. This can also be used later for troubleshooting. For this example, there are four phases, phase one , the first thing you are going to do is interview stakeholders. After that, gather requirements so phase one is completed phase two is develop a preliminary design. Once the design is done you finish with the preliminary design review with the client. Phase three is develop the critical design and then have your critical design reviewed by the client as well. Once that is complete you can now order the materials and build the first unit. It is just a way of evaluating things, processes, of the project and trying to figure out where problems can occur. Another one of those seven basic control tools is quality checks. This provides the picture of the project over time. As you can see you have a mean, which is like the sum of the whole, you also have the upper control limit and the lower control limit. This is kind of like the end of the road. If you are driving, you don't want to pass that upper control limit or lower control limit. You also have an upper respect limit and a lower respect limit which is created by the client. It's basically following process. Whatever the number is, the mean is the number you are trying to achieve, if you are above it you are fine as long as you are not above the upper control limit. If you are below it...it is fine as long as you are not below the lower control limit as you can see, this right here, are fine. This one is not fine because it is above the upper control limit. This upper two are fine, this two would fail and this two are good. There is one more rule, it's called the rule of seven. If you take the mean and you have seven instances, either above or below the mean, it is considered to be a failure. One, two, three, four, five, six and seven. For whatever reason, the seven are below the mean, it requires management attention. Another quality tool is benchmarking. Which is...you are basically comparing the best practices of one project or the standards and you are comparing to your own project. Another tool is design of experiments. This is the tool used to establish the impact of a component can have on a product or process. A good example of this is how much you are willing to test. As you are setting up your plan, you might want to do a quick test. If you don't want to spend a lot of money on it, or you don't want to spend a lot of money on it. One of the projects that I have done is radio communications for emergency operations. We had a legacy system that we had to turn off, with the new system that we designed. When the legacy system was turned off, the new system had to [inaudible]. We spent two months testing every possible thing that could go wrong with that radio system, before we turned the old radio system off and turn the new radio system on. Statistical sampling is another tool, determines the set of entities selected for testing. Then there is additional quality planning tools. I will just be familiar with these just for the exam. I don't think PMI is going to go into great detail for these. Know that force field analysis, nominal group techniques, quality management control tools and brainstorming are also quality control tools for this. You first output is the quality management plan. This defines the limitation of the quality policies established by the organization and details the manner in which the team plans to satisfy the project quality requirements. This is your baseline for the quality management plan. Process improvement plan. This defines how to analyze a process in order to determine the activities that will increase the value of the process. It is having a plan on continuous improvement so you are not repeating the same thing over and over making the same mistakes. You want to get better every time you repeat that process. Quality checklist, these are specific steps that are executed to ensure quality and consistency of a process. If you can imagine, this are checklist, which ensures that you are doing the process the way it's supposed to be done. Quality matrix...used to define characteristics and measurements that can be used for quality control. This is basically setting what kind of threshold you can have. If you are trying to reach 95 percent you can have plus or minus five percent and it's still good. In summary of this process, your inputs which we have gone over are the project management plan, stakeholder register, risk register, requirements documentation, enterprise environmental factors and organizational process assets. Just going over this again, this is a majority of processes, they will ask you in multiple choice what's an input for this process, enterprise environmental factors and organization process assets are very common. Your tools are cost benefit analysis, cost of quality...remember the rule is seven basic quality tools which are your diagrams, benchmarking, design of experiment, statistical sampling, meetings and we also have additional quality planning tools. Your outputs are the quality management plan, process improvement plan, quality matrix and quality checklist. This will be inputs for other processes as we go along. [/toggle_content]

Video Transcription

00:04
now that we covered some basic quality terms we're gonna go into the process is the 1st 1 is playing quality management under the planning process group every every knowledge Jerry has a plan that leads into it.
00:17
Plan quality management is like
00:19
every other knowledge, very so it's the initial plan that sets the motion in place for quality.
00:26
Um,
00:28
when you get out of your first processes, it creates the quality management plan
00:33
process, improvement plan,
00:35
quot metrics, quality checklist and project documentation updates.
00:42
Every process has input.
00:44
This has the project management plan,
00:47
so this includes the sculpt baseline,
00:50
the schedule baseline, the cost baseline and other management plans that feed into it.
00:57
Stakeholder register is another employee. This helps I done it by
01:00
who your stakeholders are and how you can contact them, what their roles are.
01:06
Risk register, which is one of the
01:08
next
01:08
knowledge areas that we haven't covered yet.
01:11
This provides information on threats and opportunities that may impact quality
01:17
requirements, documentation. This aligns quality to make sure that you meet your requirements.
01:23
Enterprise environmental factors. What's is very common input
01:26
these air factors within your organization
01:30
that can ah influence the quality management plan.
01:33
And last, whenever you have enterprise environmental factors, you also have organizational process assets.
01:38
These are the documents that your company owns that can influence the equality. Uh, man, it's been playing.
01:46
For example, if you're seeing a my going to be using the seam of my process is to develop your quality management plan
01:53
your tools so
01:57
the tools you can use our cost benefit analysis,
02:00
cost, cost of quality,
02:02
seven basic quality tools which we're gonna go over all of these
02:07
benchmarking
02:08
design of experiments,
02:10
statistical sampling.
02:13
And then there's also additional quality planning tools mean you also have meetings.
02:17
So your first tool is the cost benefit analysis. This is used to analyze how much,
02:23
um, how to minimize rework
02:25
in order. Thio, Max my satisfaction and productivity. So basically, you're
02:31
you're uploading cost up front to make sure that you're not repeating, which will cost you time in the future. And also time equals money,
02:42
cost of quality. That's the cost associated with conformance to the requirements and steps taken. Eliminate nonconforming. So
02:51
when you
02:53
or when the client
02:53
declares what
02:55
quality standards there are, that's gonna cost a certain amount of dollars in order to make.
03:00
So if you have something that doesn't have high quality, it's not gonna cost this much is something that has low quality.
03:07
So you have seven basic quality tools. The first we're gonna go over is flow chart. This is a technique used to map out the flow of a process or technique.
03:15
So the example I'm giving hair is, uh, giving material on hand for a project.
03:22
So a purchaser would receive a purchase request
03:25
if he has material on hand will go with. Yes, you would pick up from the warehouse
03:30
and you would distribute that from the project.
03:34
But
03:35
if the decision is no,
03:37
he would order the material,
03:38
he would then have to receive the material, and then it would be distribute to the project. So it's just a way of figuring out processes.
03:46
The next of the seven basic quality tools is a history Graham. So it's basically shows the number of occurrences and, as you can see, uses vertical bars. So
03:54
for this example, there's about 30 times a person would have to reset passwords.
04:00
Um, well, say about 15 times the password, you to reset the laptop
04:06
and about 50 times there is run security checks
04:10
and looks like about 10 times
04:13
The technician had a fixed cables,
04:17
so the next is Prato diagram. So it's kind of like a history Graham, but this is actually making sense of the data.
04:24
So, um,
04:26
it's basically acumen of history, ma'am.
04:28
Determine where the problem lies. So this is the same data from the history Graham, but now it's actually in order. So
04:34
50% of the time, this is based on 100%
04:38
50% of time is dealing with
04:41
the technician running security checks.
04:45
Um,
04:46
about 30% of the time is resetting passwords. And as you can see, this chart goes up Teoh Mi 100%.
04:54
The next lowest thing is to reset laptops, and then after that, it's fixed cables.
04:58
So as a manager,
05:00
you would be concentrating on trying to reduce the run security checks because this is the most common occurrence.
05:05
The next of the seven basic quality tools a scatter diagram.
05:10
So this is just plotting points. So,
05:13
uh, in this examples
05:15
on the left side, you have
05:16
number of failures on the bottom. It's over days, so
05:21
basically I'm looking at a technician. And if I hired 10 technicians
05:27
to start it off a job
05:29
on day one, I would expect,
05:31
Ah, high number of failures coming out of that technician. And as a
05:38
become more familiar with whatever this
05:41
processes
05:43
you can see it goes down because
05:45
it's taken a large amount and then,
05:47
um, being reduced. So it's a way of gathering data where you're looking at a large amount and just plotting it between two variables.
05:56
The next of the seven basic quality tools. It's a check sheet, so this is used to ensure everything is done in a process. So,
06:03
um, this example is end of days security checks. You don't want to forget that the door was unlocked and has somebody come in and,
06:11
um,
06:13
still all your material. So
06:15
at the end of the day, you're gonna have this pie,
06:16
maybe the door that you're leaving.
06:18
You gonna make sure that somebody checks the windows and sign off on it.
06:23
Check the safe.
06:24
Make sure that's locked. Turn off all the lights, makes you're not wasting electricity, lock outside doors
06:30
and armed security system. So, as you can see, it's just ah, as it says, check sheets,
06:36
and you're checking this to make sure everything's done.
06:40
Another good example is the plane's about to take off.
06:44
You want to make sure that the technicians and mechanics on the runway
06:46
I'm making sure everything gets done before the planes airborne.
06:49
This is a cause and effect,
06:53
so it's also known as a fishbone diagram,
06:55
and basically it helps evaluate what could potentially Collins defects.
07:00
This can also be used later for troubleshooting,
07:02
but for this example, there are four phases.
07:05
So Phase one,
07:06
um, the first thing going into his interview. Stakeholders
07:11
after that
07:12
gather requirements, so Phase one is complete.
07:15
Phase two is develop a preliminary design,
07:18
and then, once the designs done,
07:21
you finished with the preliminary design reveal with the client.
07:26
Phase three is developed a critical design
07:29
and then, having a critical design, reveal with the client as well.
07:32
Once that's complete, you can now order material and build your first unit.
07:36
So it's just a way of, um,
07:40
evaluating
07:41
things. Processes of the project,
07:45
um, and tryingto
07:47
figure out where problems could occur.
07:50
So another one of the seven basic quality tools is controlled charts. This provides a picture of the process over time.
07:57
So, as you can see, uh, you have a mean What's is like the son of the road.
08:01
You also have the upper control limit and the lower control limit.
08:05
Uh, these are kind of like the edge of a road, So if you're driving, you don't want to pass that
08:11
upper control of our lower control in it.
08:13
You also have an upper speculum in and a low respect women, which is created by the client.
08:20
So
08:20
it's basically following a process. So,
08:24
um, whatever the number is the mean is the number that you're trying to achieve.
08:30
So if you're above it,
08:31
you're fine. As long as you're not above the upper control of it or if you're below it, you're fine as long as you're not below the lower control events. So as you can see,
08:41
these right here are fine.
08:43
This one is not fine because it's above the upper control of May.
08:48
But
08:48
these outputs air fine. These two would fell, and then these three are good.
08:52
Well, there's one more rule. There's called the Rule of Seven.
08:56
So if you're taking the mean and you have seven instances either above or below the mean. It's considered to be a failure.
09:03
So 1234567
09:09
For whatever reason, those seven are below the mean so it requires management attention.
09:13
Um, another quality, uh,
09:16
tool is benchmarking,
09:18
which is you're basically comparing the best practices of one project or the standards.
09:24
Uh, and you're comparing it to your own project.
09:28
Another tool is design of experiments. This is used to establish the impact that component
09:33
I can have on a product or process.
09:35
Ah, good example of this is how much you're willing to test.
09:41
So as you're setting up that your plan
09:43
Ah, you might wantto do a quick test if you don't want to spend money on it or you might want to spend a lot of money.
09:50
So one of the projects I worked on was radio communications for emergency operations,
09:54
and
09:56
we had a legacy system that we had to turn off
09:58
with a new system that we designed. So when the legacy system was turned off, the new system had to work. That couldn't have been be any years.
10:07
And ah,
10:07
we spent two months testing every possible thing that could go wrong with that radio system
10:13
before we turn the old radio system off and turn the new radio system on
10:18
statistical sampling is another tool determines a set of entities selected for testing.
10:28
Um, then there's additional quality planning tools.
10:33
I would just be familiar with these for the exam. Just the terms. Uh, I don't think PM I's gonna go in great detail for these, but
10:41
no, that force field analysis,
10:43
nominal group techniques,
10:45
quality management control tools and brainstorming are also tools with us, So your first output is the quality management plan.
10:52
This defines the implementation of the quality policies established by the organization and details what's the manner
11:01
which the team plans to satisfy the project quality requirements.
11:05
So if you remember, this is your baseline for the Quality Management Plan
11:13
Process improvement plan. This defines how to analyze a process in order to determine the activities that will increase the value of the process.
11:20
So it's basically,
11:22
uh, having a plan on continuous improvement. It's that you're not repeating the same thing over and over making the same mistakes. You want to get better every time you repeat that process
11:35
quality checklist. So listen, use These are specific steps
11:39
that are executed to ensure quality
11:43
and consistency of a process.
11:46
So if you could imagine, these are checklists,
11:50
which
11:50
insurers that,
11:52
um, you're doing the process the way it's supposed to be done.
12:00
Quality metrics
12:01
are used to define characteristics and measurements that could be used for quality control.
12:05
So this is basically setting what kind of threshold you can have.
12:09
If you're trying to reach 95% you could have plus or minus 5% and it's still good.
12:18
So in summary of this process, your inputs, which we've gone over other project management plan,
12:24
stakeholder register
12:26
risk register requirements, documentation,
12:28
enterprise, environmental factors and organizational process assets.
12:33
So, um, it's going over this again.
12:35
This is almost, and this is a majority of processes. So if they ever ask you and multiple choice,
12:41
what's an input for this process?
12:43
Enterprise, environmental factors and organizational process assets are very common.
12:50
Your tools,
12:50
our cost benefit analysis, costs of quality.
12:54
Remember, there was the seven basic quality tools which will your diagrams
12:58
Spence marking
13:00
design of experiments, statistical sampling
13:03
meetings and we also had additional quality planning tools.
13:07
Your outputs are the quality management plan,
13:11
process, improvement plan, quality metrics and quality checklists.
13:16
These will be inputs for other processes as we go along

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