Video Description

What it ITIL? (Whiteboard) ITIL, otherwise known as the Information Technology Infrastructure Library was designed to standardize the developing, supporting, managing and operating IT based services. This lesson introduces the topic: - What ITIL is

  • The functions

  • How you can benefit

ITIL is an acronym for Information Infrastructure Library. Basically, ITIL is a list of services and procedures that are in place in order to deliver to best service to a client. This course on ITIL will focus on five different areas: - Service strategy

  • Service design

  • Service transition

  • Service operation

  • Continual service improvement

Participants will also learn about: - Processes/process maps

  • Functions

  • Key performance indicators (KPIs)

    • Performance

    • Progress

    • Problems

    • Improve Service

Course Modules

Instructed By

Instructor Profile Image

Sr. Consultant at VMware



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