Course Introduction

Video Activity
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Time
3 hours 16 minutes
Difficulty
Beginner
CEU/CPE
3
Video Transcription
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>> Hello, hello and greetings to you.
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Welcome to your ITIL Foundations course.
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Listen first thing first, I want to say,
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thank you and I want to
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acknowledge that you could be anywhere in his world,
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but you decided to be right here with
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me investing in yourself knowledge.
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Now you should be proud of yourself because I am.
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During this course, you will definitely
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gain and expand your knowledge in
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ITIL which will help you
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prepare for your future classes as well
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as certifications if that's
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your preference within the ITIL world.
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During this introduction, I will
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cover some virtue ground rules,
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some goals, some expectations
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which is carried on throughout the course.
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When we go into Lesson 1.1 in the introduction,
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some of our course goals by the end of this course,
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you should be able to define and discuss
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the key concepts and principles of service management.
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Listen and explain the business benefits
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of service strategy, design and processes.
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Know how to translate
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service management theory into practice and
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execution and get insight into
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various organizational design roles and operations.
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As well as the importance of understanding
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continuous service improvements and learn
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the purpose of service transition
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and change management processes,
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as well as aligning IT with
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business requirements on the service level management.
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It sounds quite a bit,
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but you'll understand it
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and it will come second hand nature to you.
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Some of the prerequisites, as you can see,
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is having basic knowledge with ITIL and
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service management principles, but it's not required.
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However, that's why you in this class in this course,
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and you will be able to get
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that knowledge that's needed for that.
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Just come with an open mind.
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Have fun, willingness to learn
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new technologies, new knowledge,
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as well as breaking down some of those barriers
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within the IT service management that
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you've confined within your organization.
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Before we go any further,
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let me introduce myself.
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My name is Jada Jones.
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I'm a cyber practitioner in a life skills coach.
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I always point out my slogan,
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the key, which is now which empowers you.
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I have over 15 years in IT industry,
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as well as Incident Response and Cyber investigations.
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I have faithfully served within
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the military for more than 17 years.
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As you can see, some of the certifications
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that I have obtained.
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If you wanted to come and try to
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contact me or discuss anything further,
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you can contact me.
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I'm on LinkedIn, I am open.
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I'll give you a few minutes to look over that where you
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can write my LinkedIn information down or a screenshot.
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We're going to move on. Our target audience,
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of course, our target audience is you,
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as well as aspiring IT executives, IT architects,
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Operation Managers, IT planners,
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IT professionals, as well as system analysts.
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Here is our syllabus.
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Right now we are in Module 1, the introduction.
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We will actively go all way up to Module 7,
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where Module 8 is your course assessment,
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which is giving you
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the key concepts and making sure that you've
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comprehended everything within the modules of the course.
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We can move on to the next.
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Some of the course materials,
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of course, you have a pen and notepad,
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pencil on your side,
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you will have your syllabus,
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your course assessment, as well as references.
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Let's get into it. Let's get into Lesson 1.2,
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the introduction to ITIL.
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