Time
3 hours 49 minutes
Difficulty
Beginner
CEU/CPE
3

Video Transcription

00:00
Welcome to the Idol framework. Updated course from Cyber Eri i d.
00:05
My name is Daniel Riley. I'm your subject matter expert on the idol framework.
00:10
In this video, I'd like to briefly discuss the phases again. That way, as we move forward with the course, you can have ah, overview to kind of ground your understanding.
00:21
Um, this our map. I have showed this tea before, but I'll probably come back to it several times. As I've mentioned, the service strategy at the core informs all of the other phases. And so that's why we'll discuss it first,
00:39
moving on to the service design and the service transition
00:44
and service operation phases
00:49
in a kind of cyclical loot,
00:51
we'll discuss for each portion,
00:54
uh,
00:55
the outer ring, which is made up of the processes or some examples of the processes you would use,
01:02
uh, during those phases. But for this one, I really just want to give you an overview of the key idea. For instance, in the service strategy, the core ideas to help us think critically and to plan for the future of our service is that way we're not caught off guard
01:21
or or were less likely to be caught off guard by changes.
01:26
The service design fees is really based off of that service strategy. We start to design a plan to change,
01:37
to meet our strategic means.
01:40
The service transition phase is taking our design and really making it come toe life. I've said before. This is where you'll see a lot of the Dev and the operations team work, taking these designs,
01:57
requirements and things and turning them into physical outputs. Such a code,
02:02
uh, or service is
02:06
during service operation. We take those outputs and we use them to really meet the needs that they were intended for. And this is where we get the value out of the service being an internal service or ah, client face and service
02:23
of now. Continual service improvement can be viewed as
02:28
taking these four components and literate ih vly applying them. But it's not only that it is also its own step in the service life cycle because there are processes and there are performance measurements that you can use
02:47
to make sure that your service improvement itself
02:52
is improving as well. I am. We'll talk about that in the last phase of the life cycle.
03:00
With that, we've come to the end of this video. I'd like to thank you for watching. And as always, if you have any questions, you can contact me on cyber harry dot i t my user name ist warder T w a r T E r.

Up Next

Axelos ITIL Foundations

This ITIL Foundation training course is for beginners and provides baseline knowledge for IT service management. It is taught by Daniel Reilly, one of our many great cyber security knowledge instructors who contribute to our digital library.

Instructed By

Instructor Profile Image
Daniel Reilly
Information Security Manager
Instructor