IT Service Continuity Management

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Time
3 hours 16 minutes
Difficulty
Beginner
CEU/CPE
3
Video Transcription
00:00
All right, my learners, we all listen. 5.6 I t service Continuity management. All right, let's go.
00:08
So are learning objectives in this video we will cover the purpose on in objectives the I T Service Continuity Management, which is the i t s m What is included in the I T service continuity plans as well as what is business impact analysis? The B II, the B I A. In the risk assessment.
00:30
Alright, so I t service continuity Management the purpose. Right? So let me look at that. You look at it like this. I t service continuity management processes like a disaster recovery on steroids. So the purpose it looks at it looks at from a business perspective, always so what example? So
00:50
what is the most critical service
00:52
first within the business? So ensures that the service provider can deliver Ah, minimal agree business continuity related service levels. So whatever matters to the business, first they want to make sure that they could deliver that service first.
01:07
Okay,
01:10
understand? What the purposes for I t s e m.
01:14
All right. So we go into the objectives of I see it. I t. C s M
01:19
So,
01:21
as you can see here is more to produce and maintain a set of I t service continuity plans that support the overall business continuity plans to BCPs. And it provides that advice and guidance on all continuity related issues.
01:38
And it ensures that the appropriate appropriate service are put in place to meet and exceed that business. Continuity targets. So it ensures the pro activity
01:51
measures to improve the availability and the services that are implemented wherever that is caused, justifiable to do so.
01:59
Okay,
02:00
so some of the IT service continuity plans what it covers, what's included inside of that. It's ah complete regular business impact analysis be ai exercises it conduct a risk assessment
02:15
and a managerial activities, as well as ensuring appropriate continuity. Mechanisms are put in place to meet or exceed business continuity requirements,
02:27
as well as assess the impact of the changes of the continent. Plans and work with the supplier management to negotiate for any necessary supplier recovery capabilities. So these are a crucial to understanding what goes into these constantly plans as we build out thes thes management systems. Okay,
02:50
alright, so within the i t service continuity management so the scope of this particular management system process. It's according toa I tell the scope of the I T s M process includes the agreement of the scope of the I t CSM process and policies adopted.
03:07
So the B I the B I A.
03:09
Excuse me,
03:10
um, to quantify the impact loss of the I T service would have on that business. So the risk assessment and management that's more of the risk identification and the risk analysis, the risk assessment to the I to identifying the potential threats to constantly and likely help those threats becoming a reality.
03:31
So when we look so this includes, like taking measures to manage to identify threats that has that was called stressed. If I so the approach of managing these threats will form the core of the I. T CSM strategy and plans. So the production often overall, i t CSM strategy
03:50
that must be integrated into the BCM strategy.
03:52
Okay,
03:53
so this can be produced
03:55
the following the following two steps identified, so as is, you know you're likely to see to include these elements of risk reduction as well as a selection off appropriate and comprehensive recovery options. So the production of the I t s m plan it
04:14
Which again you know it must integrate within the overall BCM plans.
04:17
So the testing as well as
04:20
ongoing operations and maintenance of those plans, need to make sure it being here by
04:27
Okay, so now that it's the scope of the I tell I'm sorry, the the I t s c m
04:35
Alright, something we start going into this big old word that we've been talking about is the business impact analysis. Right? So the b i A. So this is important term Thio, remember, into right down. Right?
04:49
So this is more so. The activity in the business continuity management that identifies vital business functions and their dependencies.
04:58
Now the dependencies may include the suppliers, the people and other business processes as well as the i T services. So the B I defines the recovery requirements for the I T services. So the requirements include the recovery time objectives, the recovery point objectives
05:16
and the minimum service levels. Targets of each I t service
05:21
have a big job, don't they?
05:25
Okay,
05:26
so then we go into the risk assessment. We all know risk assessment. We all heard it we know the third of it. So that's important. Term is the risk, right? The risk is, what is it? Risk. So it's the possible
05:40
event that could cause Parmar laws or affect ability to achieve objectives. So as
05:46
so as a part of the requirements and strategy stage of the process, I t. CSM conducts a risk assessment. So this risk assessment is the initial step of risk management, which analyzes the value of assets to that business
06:02
and identifies potential threats to those assets and then evaluates how vulnerable each asset is to those threats,
06:11
which is definitely requirement. Nowadays, make sure sure that you conduct their risk assessment.
06:16
Okay,
06:19
so in summary, that's in 55.6. We discussed the I T service continuity management objectives of I T. CSM Continuity plans the risk assessment as well as the B I A.
06:33
All right, we'll be following on with the end of lesson quiz and moving on to the next lesson. All right, so you there
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