IT Operations Management

Virtual Practice Lab
Practice Test
IT Operations Management

This lessons covers IT operations management. IT operations management consists of the following:

  • Management of the IT department
  • IT asset management
  • Systems lifestyle
  • IT policies

This unit also covers IT Functional Objectives:

  • IT procedures
  • IT job descriptions and responsibilities
  • IT risk management process
  • IT service to the user

This unit also covers the IT Infrastructure library (ITIL). The core functions of the ITIL are:

  • Service support
  • Service delivery
  • Functional planning and management


Participants in this lesson also learn about the IT department, specifically the roles of the:

  • IT director
  • IT Operations Managers
  • Systems architects
  • Information security manager
  • Information Systems Security analyst
  • Change control manager
  • Applications manager
  • Systems programmer
  • Software quality assurance tester
  • Systems analyst
  • Data entry staff
  • Media librarian
  • Help desk

This lesson also covers using metrics to measure performance of an IT system, service level agreements (SLA) and outsourcing IT resources.


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