Introduction to ITIL

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Time
3 hours 16 minutes
Difficulty
Beginner
CEU/CPE
3
Video Transcription
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>> Welcome our learners.
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We are on lesson 1.2, Introduction to ITIL.
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We'll cover some of these learning objectives.
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What is Information Technology Infrastructure Library,
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which is short for ITIL Foundations,
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why is ITIL successful within an organization,
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and provide you some awareness of
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the certification requirements that
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just we can be aware of some need to
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know information, administrative details.
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Are you ready? So get your pen and
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your pad and let's get down to it.
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What is foundations of ITIL?
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Information Technology Infrastructure Library, ITIL,
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is made up of a collection of
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best practices found across
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a range of IT service providers.
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In a nutshell, ITIL provides
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that service availability that's directly
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leading to an increased business profit and revenue.
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Majority of organizations and
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businesses that's out there,
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they are adopting this framework
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because it's practical in
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identifying and planning as well as
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delivering the IT services to businesses.
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In order for that to occur,
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they had to bridge that IT and business together
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for they can be able to expand within the organization,
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leaving them that they can actually
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scale their business in the future.
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Why is ITIL so successful?
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ITIL is successful because it's vendor neutral.
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It's owned by UK government.
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However, it's not tied to any commercial platforms,
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it does not bind to any rules,
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it offers a robust and time for the organizations to
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actually focus on their other critical tasks
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and functions as well.
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It's a course of agreed upon best-practices.
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Meaning that there is
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organizations and there are businesses that's out
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there that's effectively using this framework
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for the continuity of their business requirements.
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This is the reason why is
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the best practice to integrate ITIL into
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your business structure when
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you're building it from scratch
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or if you're in the middle and
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you're trying to think of how you're going to integrate,
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ITIL would be the best way to sit there and go.
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I wanted to give you some additional value and
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provide you guys with the information of
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the new ITIL 4 Foundations versus
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the ITIL Foundations version
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3 that you're currently learning now.
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The ITIL Foundations Version 3,
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we have 36 processes following that
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information technology service
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management lifecycle phases,
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which is depicted here on the slide.
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It's the service strategy, the service design,
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the service transition, the service operation,
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as well as the continuous service improvements.
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I want to note on here that ITIL version 3,
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it introduces the key elements and the concepts
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as well as the terminology that's used in ITIL.
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It gives you that foundational knowledge that you
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need to excel to the other paths.
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It also gives the four Ps of service design,
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which is covering the people,
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the processes, the partners,
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as well as the products.
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In short, with the ITIL 4 Foundations
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is brand new and it is out there in the marketplace.
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It covers 34 practices compounded with
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various processes that's leveraging
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the service value chain.
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As you can see on here as well,
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I want to note that ITIL 4 Foundation,
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it introduces the IT service management concept
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through end-to-end operating model,
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and it covers the four dimensions
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of the service management.
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It compounded quite a few stuff from the version
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3 and additional stuff for their side as well.
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On this one, I wanted to bring out
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the ITIL certification timeline
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where you can just have awareness
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of where you at now and
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the paths that you can actually take,
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so currently now you're getting knowledge
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on ITIL version 3 Foundations.
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Once you become certified
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within ITIL Foundation version 3,
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you can train up to become a mitigate certified,
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all the way up to expert.
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In that path that you go,
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you can transition or you can
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bridge into the ITIL 4 Foundations.
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But the good thing is the courseware
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and the certifications that you have for version
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3 is not in vain because you can be grandfathered in to
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transition or bridge your current to
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ITIL 4 Foundations and start up
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that path of becoming a managing professional IMP.
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You could stay on that track of becoming
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the master on ITIL 4 Foundations.
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It's a win-win situation,
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so do take a look at which path you really want to
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truly go into and you dig in deep.
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On here, I want to discuss
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the ITIL Foundations exam information.
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Now, this is just administrative details just give you
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awareness and what to look forward to when
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you're getting ready to take your exam.
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It's foundational level,
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so within the IT service management.
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It's multiple-choice, it's 40 questions,
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it's 60 minutes in duration,
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and it's closed book.
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Yes, it's closed book.
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However, you the testee is required to have
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at least 26 marks in order to pass the certification.
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In summary, I really hope that what I have provided you,
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the overview, it was very valuable
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to you in your transition on.
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I was able to introduce myself,
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provide an overview of the ITIL Foundations and
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the path to obtaining higher-level certifications,
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provide the differences in the two ITIL Foundation paths,
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and provided you some administrative details of
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the certification when it's
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time for you to take that certification.
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Thank you for your time. We will move on to
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Module 2 and look forward to
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seeing you in the next module. You all take care.
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