Time
4 hours 51 minutes
Difficulty
Beginner
CEU/CPE
5

Video Transcription

00:00
Let's go ahead and tools eso for system admin. One of the things that's kind of challenging about sys admin describing the tools they used to be successful is just that. It's very much appropriate to your specific system. You know, it's really dependent on what enterprise you're working with, what what your b y o D. Policies are that sort of thing.
00:20
But there are some tools that are pretty much universal that just about any enterprise this admin is gonna want to be able to make use of wire shark is really, really important. It's very useful for identifying sort of network activity and network errors that are happening on the network and just being able to get sort of a full scope picture of what's happening. Power shell is. I mean,
00:40
everyone uses power show all over the place. If you're in Windows, you're probably using Power ship
00:44
for good reason. It's it's a great, very robust sort of build on the old Windows Windows Command show. That's
00:50
good but not necessarily is robust is you might want it to be in 2019 Again, this is window specific, but it's the greatest suite of tools I've ever seen in my entire life. I love cece internals. They're just absolutely incredible. Anything you could ever want to know about and execute herbal or a piece of hardware or something on your machine,
01:07
sis, Internals can help with on. So the more familiar you are with those
01:11
the better Windows administrator gonna be
01:14
eyes. I'm going through this list of realism very window specific. If you if you're not familiar, if you're not aware of my background in terms of system in most of my system and work was as a Windows administrator, so you're gonna have a little bit of that bias coming in here. But the great news is that Windows is an incredibly popular common operating system, both on the enterprise on the personal level. So
01:33
I'll make sure to slide some more linen stuff in here when we do our actual course on it. But
01:37
you're not going to go wrong knowing more about windows.
01:40
That's what our DP or remote desktop protocol. Those tools are universal. They're not just windows, not just Mac, not just letting everything. What that basically is is when you're working with a user and giving them the information isn't quite working or talking to them isn't quite working. Our DP is actually the ability to connect to their computer and with a graphic interface sort of the same way you would if you were logged on yourself.
01:59
Actually, manipulate and control that computer
02:00
that gives you the ability to do better troubleshooting on site from a distance. You know, for a lot of system in roles, you're gonna be a substantial distance away from letting customers love your clients. So being able to connect to them remotely and manipulate their screening manipulate their operating system is just essential thing. MM see is another window specific. It's the Microsoft management console.
02:21
This again, if you're using Microsoft as your is your enterprise solution,
02:24
it's a management system you're just gonna wanna be familiar with. And like I said in the beginning, the slide just it's gonna depend on your particular system in your particular role as it's this had been. But most of your day is gonna be spent using some of these tools.
02:38
Speaking of most of your day, what does a typical day is Assist, admit, look like? I would say
02:45
it depends on the sys admin. But generally speaking, in my experience, your day starts early and insulate because you're a customer facing role and because what your role is four disaster preparedness role is so essential, sort of normal operations. You spend a lot of your time communicating with users, and you spend a lot of your time sort of trying to solve these puzzles.
03:02
Working long hours in
03:05
usually a pretty comfortable situation of the great thing about cybersecurity is you're usually in an office job unless you came into this through the Navy, in which case, you know depends. But your typical day you're gonna be using usually a ticket system. A lot of people use Ajira kind of depends on your particular workflow,
03:22
but some sort of ticketing system that allows you to track your workload alleged, keep track of, you know,
03:25
issues that have been open for longer. You're gonna be communicating back and forth with the users on that again. That's where the already pee and that's we're just sort of the customer service side comes in. You'll be doing basic to advance troubleshooting. I only have basic on the slide, because again, this is kind of the intercourse But again, sys admin could be every level of technological skill.
03:43
But you're gonna be doing troubleshooter. You're gonna be identifying problems often from very incomplete information. When you're assist admin, you will get some of the weirdest questions that make absolutely no sense. People make very strange decisions and just assume you know how to handle them
03:59
s So you're gonna you're gonna spend a lot of your time just identifying the actual problem and usually trying to identify the cause of the problem.
04:04
And then, of course, once you figured out the problem maintenance and recovery actually fixing what you've identified his key
04:11
direct support direct support is slightly different from standard I t. In the sense that direct support generally is in reference to V. I. P's or important meetings or some specific situation that you're being pulled in as assist deadman. Just handle that thing
04:27
in my experience, you know, I've had to do a lot for, like, companies that wanted to broadcast like their board meeting on YouTube.
04:31
So I had to set up that street and get all the stuff but together.
04:33
And so one of the skills that you really wanna have for that sort of direct support is the ability to find out what's going to be happening. You have that clear communication and then very quickly get spun up on whatever technology you're going to support. Because a lot of your users aren't gonna know the difference between one type one, like video or YouTube. They're not gonna know the difference. We had uploaded video in one place or the other
04:54
on. They're just going to assume that as the I t. Guy you know, tech stuff,
04:58
you know, Tech stuff is probably the most evil sentence in the English language. Besides, I turned to the anti virus off,
05:04
so it's very important to be able to kind of get spun up quickly on that. And then, of course, as I mentioned before the disaster preparedness in recovery Now having continuity of operations plan is being able to recover from from disaster circumstances
05:16
and what you want your touch about one thing there, Joe, we've I think we've all kind of been there. If if you work in industry, either I or cyber security So did you mention anything with computers? You could fix? Every problem that you know, your aunt or uncle? Absolutely.
05:30
And it's not just your aunt or uncle. Unfortunately, you know, a lot of the lot of the CEOs. A lot of the executives in your company were gonna have that same approach, like, Oh,
05:38
just call the I t. Guy. I'm sure he knows how to use photo shop. It's a computer thing, right? So, yeah, there's definitely gonna be that challenge. And depending on who you are, that can't be fun. I actually really enjoyed my time doing systems administration because it was a new challenge. Every day there was always something
05:54
strange happening. I always had the kind of react and adjusted the situation. I enjoyed that quite a bit.
05:59
So with that, So we talked about what a typical day looks like. What is the job over? What are your job prospects looking like? There's not a ton of, you know, not a ton of information on this slide, because it's pretty straightforward. Systems administration of the career past we talk about now is the slowest growing because it's sort of the traditional I t roll.
06:15
It's one that got Phil has been filled pretty effectively, and people know very well
06:18
s are only looking about 6% year over year growth, which isn't bad. It's actually keeping pace with the standard jobs market is just not the terrifying, phenomenal growth that you're gonna see in some of these other career paths. Median pay is 81,000. That's median. It goes pretty far in either direction. You know,
06:34
Tier one help desk, you're gonna have a lot of like 40 to 60 K range. If you're in a big city like I live in Washington, D. C.
06:42
There are people here who has Tier one helped us getting paid 65 70.
06:46
But in general, you're probably looking kind of lower end because you know
06:50
you're one help desk is an entry level job as you go through your career. There are systems I know, personal assistant men's who worked for. You know, major companies whose names I probably won't stay on the air but who work for major companies were constantly putting out fires in dealing with these critical situations, and they're, you know, well into the six figure range. One or two of them are actually over the $200,000 range,
07:10
those air rarities, but it's important, understand that because system is such a wide ranging job,
07:15
the compensation and sort of the job, the lifestyle is also going to be pretty wide ranging.
07:21
And finally, as we're talking about systems administration, we want to talk about our common certifications a plus network, plus security, plus et cetera. This is again just a matter of
07:33
it's going to depend to some extent on what you're doing. It's gonna depend to some of the enterprise you're supporting as to whether or not you're gonna, you know, have security Plus, where they're not gonna have Lennox. Plus it's that's gonna matter. That's gonna be dependent. That being said a plus network Lost Security Plus server Plus are pretty much always a good bet.
07:51
A plus network, plus a kind of the basic introductions to networking and introductions to I t. Security is again the intruder Security. What's important here is that these air sort of the fundamental groundings you're gonna wanna have that air going to be useful. Wherever you go on. From there, you'll get into your more specific okay, based on where I am now, that's what I'm going to be doing

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