5 hours 33 minutes

Video Description

Implement Solution Now that we've tested, confirmed our results and documented that phase, you look at implementing a solution to the problem. After this lesson is completed, you'll know how to craft a strategy and plan of action for deploying a solution to the problem(s) you've identified the cause of. And you'll understand the importance of documenting and mapping our tangible action items for this stage the troubleshooting process is critical whether you determine you can resolve the problem or that it must be passed off to an appropriate party for resolution.

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Troubleshoot Critical Systems

Diagnosing system malfunctions and finding a solution is an important skill for help desk professionals to develop. Expand your knowledge of the troubleshooting theory in less than an hour.

Instructed By

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Anthony Harris
Systems Analyst and Administrator at SAIC