Video Description

Identify the Problem and Establish a Theory This lesson covers identifying a problem and establishing a theory. When identifying a problem, take the following steps:

  • Gather information:

    • Is this the first time?

    • What was going on?

    • Any recent computer changes?

  • Identify symptoms

  • Questions users

    • Talk not only to a single user
  • Determine if any changes

Take the following steps to establish a theory: - Research:

  • Previous documentation

  • Online

  • Question the obvious:

    • Check the most logical solutions

    • Do not jump to conclusions

  • Scientific guess the hypothesis:

    • Work off hypothesis even if not 100% sure
  • Eliminate the most with the least

Course Modules

CompTIA Network+