Identify the Problem and Establish a Theory

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Description
Identify the Problem and Establish a Theory This lesson covers identifying a problem and establishing a theory. When identifying a problem, take the following steps:
  • Gather information:
    • Is this the first time?
    • What was going on?
    • Any recent computer changes?
  • Identify symptoms
  • Questions users
    • Talk not only to a single user
  • Determine if any changes
Take the following steps to establish a theory:
  • Research:
    • Previous documentation
    • Online
  • Question the obvious:
    • Check the most logical solutions
    • Do not jump to conclusions
  • Scientific guess the hypothesis:
    • Work off hypothesis even if not 100% sure
  • Eliminate the most with the least
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