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Module 1.1 - Configure and apply BIOS Settings

Module 1.2 - Differentiate Between Motherboards

Module 1.3 - Compare and Contrast RAM

Module 1.4 - Install and Configure Expansion Cards

Module 1.5 - Install and Configure Storage Devices

Module 1.6 - Differentiate CPU Types

Module 1.7 - Compare Connection Interfaces

Module 1.8 - Install Appropriate Power Supply

Module 1.9 - Custom Configurations

Module 1.10 - Evaluate Display Devices

Module 1.11 - Identify Connectors & Cables

Module 1.12 - Install Peripheral Devices

Module 2.1 - Network Cables and Connectors

Module 2.2 - Characteristics or Connectors / Cables

Module 2.4 - Common TCP and UDP

Module 2.5 - Wireless Standards / Encryption

Module 2.6 - Install and Configure a SOHO Router

Module 2.7 - Internet Connection Types / Features

Module 2.8 - Identify Network Types

Module 2.9 - Compare Network Devices

Module 2.10 - Use Appropriate Networking Tools

Module 3.1 - Laptop Hardware and Components

Module 3.2 - Compare Laptop Display Types

Module 3.3 - Compare Laptop Features

Module 4.1 - Printer Imaging Processes

Module 4.2 - Install / Configure Printers

Module 4.3 - Printer Maintenance

Module 5.1 - Appropriate Safety Procedures

Module 5.2 - Environmental Impacts / Controls

Module 5.3 - Communication & Professionalism

Module 5.4 - Dealing with Prohibited Content

Module 1.1 - Windows Operating Systems

Module 1.2 - Installing & Configuring Operating Systems

Module 1.3 - Screen Capture Labs

Module 1.4 - OS Features - Administrative Tools

Module 1.6 - Network Connections on Client Desktop

Module 1.7 - Preventative Maintenance Tools

Module 1.8 - OS Security Settings

Module 2.3 - Securing A Work Station Best Practices

Module 2.4 - Data Destruction Methods

Module 2.5 - Securing a Wireless Network

Module 2.6 - Securing Home Office Wired Network

Module 3.1 - Mobile Operating Systems

Module 3.2 - Configuring Network Connectivity and Email on Mobile

Module 3.3 - Securing Mobile Devices

Module 3.4 - Tablets vs Laptops

Module 3.5 - Mobile Device Synchronization

Module 4.1 - Troubleshooting Theory

Module 4.2 - Motherboard, RAM, CPU and Power Issues

Module 4.3 - Troubleshooting Hard Drives and RAID Arrays

Module 4.4 - Troubleshooting Display Issues

Module 4.5 - Troubleshooting Wireless and Wired Connections

Module 4.6 - Troubleshooting Operating System Problems

Module 4.7 - Troubleshooting Security Issues

Module 4.8 - Troubleshooting Laptop Issues

Module 4.9 - Troubleshooting Printers

Identify the Problem

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Identify the Problem

Identifying the Problem

We begin examining the troubleshooting process with its first step, Identifying the Problem.

When identifying the problem you want to document “everything” from the moment the issue is noticed. Help desks and call centers confirm and document all information from user ID and location, to the nature of the problem and then finally on any solution/resolution that is deployed both for tracking purposes and for referral.

You’ll learn that treating personal computing devices the same way is invaluable and why that documentation of each variable from incident thru confirmed solution is essential.

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