Instructor Background
A+ 900 Series Updates
Module 1.1 - Configure and apply BIOS Settings
Module 1.2 - Differentiate Between Motherboards
Module 1.3 - Compare and Contrast RAM
Module 1.4 - Install and Configure Expansion Cards
Module 1.5 - Install and Configure Storage Devices
Module 1.6 - Differentiate CPU Types
Module 1.7 - Compare Connection Interfaces
Module 1.8 - Install Appropriate Power Supply
Module 1.9 - Custom Configurations
Module 1.10 - Evaluate Display Devices
Module 1.11 - Identify Connectors & Cables
Module 1.12 - Install Peripheral Devices
Module 2.1 - Network Cables and Connectors
Module 2.2 - Characteristics or Connectors / Cables
Module 2.3 - TCP/IP
Module 2.4 - Common TCP and UDP
Module 2.5 - Wireless Standards / Encryption
Module 2.6 - Install and Configure a SOHO Router
Module 2.7 - Internet Connection Types / Features
Module 2.8 - Identify Network Types
Module 2.9 - Compare Network Devices
Module 2.10 - Use Appropriate Networking Tools
Module 3.1 - Laptop Hardware and Components
Module 3.2 - Compare Laptop Display Types
Module 3.3 - Compare Laptop Features
Module 4.1 - Printer Imaging Processes
Module 4.2 - Install / Configure Printers
Module 4.3 - Printer Maintenance
Module 5.1 - Appropriate Safety Procedures
Module 5.2 - Environmental Impacts / Controls
Module 5.3 - Communication & Professionalism
Module 5.4 - Dealing with Prohibited Content
Exam Module
Module 1.1 - Windows Operating Systems
Module 1.2 - Installing & Configuring Operating Systems
Module 1.3 - Screen Capture Labs
Module 1.4 - OS Features - Administrative Tools
Module 1.5 - Control Panel
Module 1.6 - Network Connections on Client Desktop
Module 1.7 - Preventative Maintenance Tools
Module 1.8 - OS Security Settings
Module 1.9 - Virtualization
Module 2.1 - Security
Module 2.2 - Security Threats
Module 2.3 - Securing A Work Station Best Practices
Module 2.4 - Data Destruction Methods
Module 2.5 - Securing a Wireless Network
Module 2.6 - Securing Home Office Wired Network
Module 3.1 - Mobile Operating Systems
Module 3.2 - Configuring Network Connectivity and Email on Mobile
Module 3.3 - Securing Mobile Devices
Module 3.4 - Tablets vs Laptops
Module 3.5 - Mobile Device Synchronization
Module 4.1 - Troubleshooting Theory
Module 4.2 - Motherboard, RAM, CPU and Power Issues
Module 4.3 - Troubleshooting Hard Drives and RAID Arrays
Module 4.4 - Troubleshooting Display Issues
Module 4.5 - Troubleshooting Wireless and Wired Connections
Module 4.6 - Troubleshooting Operating System Problems
Module 4.7 - Troubleshooting Security Issues
Module 4.8 - Troubleshooting Laptop Issues
Module 4.9 - Troubleshooting Printers
Exam Module
Identify the Problem
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Description
Virtual Practice Lab
Practice Test
Resources
Identify the Problem
Identifying the Problem
We begin examining the troubleshooting process with its first step, Identifying the Problem.
When identifying the problem you want to document “everything” from the moment the issue is noticed. Help desks and call centers confirm and document all information from user ID and location, to the nature of the problem and then finally on any solution/resolution that is deployed both for tracking purposes and for referral.
You’ll learn that treating personal computing devices the same way is invaluable and why that documentation of each variable from incident thru confirmed solution is essential.
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CompTIA 220-902: A+ Part 2
Master the fundamental technologies found in extensive IT environments and gain the practical training necessary to support complex IT infrastructures. The CompTIA A+ 200-902 Practice Test will help prepare you to confidently pass the certification exam and kickstar
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- TCP/IP Practice Exam
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- 0P3N | A+
- Cybrary’s Free A+ Study Guide (801)
- Discounted A+ Exam Vouchers
- CompTIA A+ Certification All-in-One Exam Guide, Ninth Edition (Exams 220-901 & 220-902)
- Download A+ 801 MP3s (1.3GB)
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- Cybrary’s Glossary
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