Health Data Management Part 1

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Course
Time
5 hours 25 minutes
Difficulty
Intermediate
CEU/CPE
6
Video Transcription
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>> Hello and welcome to
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the HCISPP certification course
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with Cybrary Health Data Management.
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My name is Schlaine Hutchins
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and I'll be your instructor today.
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Today we'll be talking about
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information flow in the healthcare environments,
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foundations of data management,
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flow paths, modality,
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bandwidth, and synchronicity.
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To realize significant savings from expenses,
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healthcare organizations throughout the world are
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implementing two primary enterprise applications,
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an ERP application and a CRM application.
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ERP is an enterprise resource planning application,
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and a CRM is
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a customer relationship management application.
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Both of these applications focus on driving
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increased deficiencies from core business processes.
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Many healthcare organizations have business units that
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function in silos and either don't have access to,
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or very rarely share information across the enterprise,
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which creates duplicate processes
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and duplicate outreaches,
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and touches and databases
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with customer information in it,
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increasing the expense across the organization.
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ERP systems focus on holding expenses in check,
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and CRM systems work to build
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more profitable relationships
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with customers and patients.
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On the opportunistic profit-seeking patient-facing side,
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healthcare organizations realize that
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patients are expensive to acquire and maintain,
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leading them to implement a CRM system.
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At the same time,
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many organizations have developed data warehouses in
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an effort to make more strategic decisions
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across the enterprise.
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The foundation of ERP and
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CRM systems is the data
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that drives these implementations.
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Without valid information,
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these company-wide applications can only
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function at a garbage in, garbage out level.
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To be successful, they need
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high-quality data on inventory,
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supplies, patients,
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vendors, and other crucial company-wide information.
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Data inconsistencies, anomalies, duplicated data,
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missing data, and other problems
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can cripple a healthcare organization.
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Data initiatives cannot succeed unless you have
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a technology and a methodology that
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addresses all four areas of data management.
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Data profiling is the beginning
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of an effective data management strategy.
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Data profiling encompasses activities such as
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frequency and basic statistic reports,
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table relationships, phrase and element analysis,
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and business rule discovery.
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Understanding the data activity.
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Data quality is where you standardize,
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validate, and verify the data.
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Before successful integration can occur,
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data sources must be normalized so that
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the same concepts are represented in the same fashion.
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Data integration is necessary to obtain
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a true understanding of the healthcare organization.
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Integration can occur at
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the individual level, the household level,
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such as all patients at the same address,
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the business or corporate level,
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the supplier level, or
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any other combination of attributes.
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Data integration requires
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powerful matching technology that
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can locate less obvious members of a related group.
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Data augmentation appends new data
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and provides missing information.
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Common augmentation includes demographic information
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such as the age, gender,
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marital status,
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or geographic information such as your city,
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state, or zip code, and credit
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>> information.
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>> It can also encompass data management algorithms and
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methodologies that combat unique clinical data problems.
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Finding that unique identifier makes the data useful.
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Information flow channels are
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evaluated by four criteria,
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flow paths, modality, bandwidth, and synchronicity.
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Mediated flow paths require the use of some technology,
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unmediated flow paths don't.
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Mediated flow paths enable
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functionalities such as recorded history,
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and overcome time in long distance.
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However to be used,
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both parties must have
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the appropriate technology available
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and know how to use it.
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Modality is the channel
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through which information is transmitted.
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When information technology is introduced
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to a system to share information,
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the modality becomes primarily visual using a computer,
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smartphone or other mobile technology.
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When switching the auditory modality to
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text for exchanging information,
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some of the implicit information may be lost,
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such as tone or the urgency in the voice,
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or the loudness of a message,
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or emphasis on certain words or phrases.
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The reason why modality is important in
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this information is because the security
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and the privacy of the data requires different types of
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controls based on how
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the data is being transmitted or shared.
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Think about what controls are necessary
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for sharing information over the phone.
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Your call centers and
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support services have requirements to
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protect information from being heard by
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people who do not have a need to hear the information.
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While we're all working from home,
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some call centers and support personnel are
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working out of their homes
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with their family members around.
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Some of that information needs to be protected
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from other people hearing it,
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who don't need to hear it,
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or being shared with people who aren't
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authorized to have access to that information.
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Tactile communication involves touching and is more
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limited because it requires
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the sender and receiver to be in close proximity.
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Bandwidth is the amount
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of information that's transmitted over a period of time.
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Think about it this way, teaching
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a new patient about a new medication
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that he or she needs to start
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taking will require more bandwidth,
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more time than the pharmacy just
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notifying the doctor that
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the patient picked up the refill.
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Think about it in this way,
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traffic and the difference between
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a two lane road or a six or eight lane highway.
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More lanes means more traffic can move through
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an area quicker than on a two lane road,
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so the bandwidth of a six or eight lane highway
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is greater than or larger than a two lane road.
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Information richness involves the senses,
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so face-to-face interactions have
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the most information richness for something involving
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ambiguity while email is usually
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selected when there are situational constraints.
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It's easier to relay information
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face-to-face rather than in
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an email where words can be
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misinterpreted or content can be misunderstood.
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In layman's terms,
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this means that when you're able to see
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someone's face as they are communicating,
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you can pick up on subtle cues and
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facial expressions and hand gestures.
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It creates more of an experience than just
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listening to someone's voice or reading a text.
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Synchronicity, the primary advantage
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of synchronous communication
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is the ability for
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immediate feedback and clarification when necessary.
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An advantage to asynchronous communication is that
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the communication exchange does not require
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both parties to participate
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in the conversation at the same time.
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For example, an email or a fax,
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the receiver can deal with
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communication when their time allows.
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How many times have you not responded
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to an email or a text immediately?
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You chose the most appropriate time for
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yourself to respond to that person
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because you didn't have time or you didn't
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want to deal with the content
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of that message at the time.
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The drawback is knowing that
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the receiver actually received
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and understood the message,
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so sometimes when they delay in
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response to an email or a text message,
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you don't know whether or not the person received
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it or whether they even understood it.
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That's a drawback of
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the asynchronous communication
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compared to synchronous communication.
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In summary, what we've talked about
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today was information flow in healthcare environments,
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foundations of data management,
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flow paths, modality,
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bandwidth, and synchronicity.
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Thank you for your time today and I look forward to
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talking to you soon in the next video.
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