5 hours 33 minutes

Video Description

Establish Theory of Probable Cause In this lesson we explore the concept of Establishing Theory of Probable Cause. This is basically a strategic process of elimination by ruling out certain causes which automatically create problems. You'll learn to determine which components to hone in on, what automatically assessments to make based upon the issue presented and how to conduct an assessment to accurately narrow down the root causes of the problem(s) being experienced.

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Troubleshoot Critical Systems

Diagnosing system malfunctions and finding a solution is an important skill for help desk professionals to develop. Expand your knowledge of the troubleshooting theory in less than an hour.

Instructed By

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Anthony Harris
Systems Analyst and Administrator at SAIC