Time
5 hours 33 minutes
Difficulty
Beginner
CEU/CPE
3

Video Description

Document Findings, Actions and Outcomes The last step in the troubleshooting process is documentation. However, this should be a task performed throughout the entire process. You'll learn why it's both unprofessional and unsafe to assume you will remember everything you need at the conclusion of this or any other troubleshooting process and how the development of a discipline pattern of notation and note taking will make a world of difference to your ability to perform task accurately and more thoroughly.

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Troubleshoot Critical Systems

Diagnosing system malfunctions and finding a solution is an important skill for help desk professionals to develop. Expand your knowledge of the troubleshooting theory in less than an hour.

Instructed By

Instructor Profile Image
Anthony Harris
Systems Analyst and Administrator at SAIC
Instructor