Time
60 hours 39 minutes
Difficulty
Beginner
CEU/CPE
40

Video Description

Document Findings / Actions / Outcomes This lesson covers documenting findings, actions and outcomes. Documentation should happen from the start and should include:

  • Symptoms
  • Causes
  • Trouble shooting
  • Discovered issue
  • Resolutions

Documentation needs to be written clearly and should avoid omitting steps, slang and technical jargon.

Up Next

CompTIA Network+

CompTIA Network+ training and certification provides you with the education to begin a career in network administration. This free online course teaches the skills needed to create, configure, manage, and troubleshoot wireless and wired networks.

Instructed By

Instructor Profile Image
Anthony Harris
Systems Analyst and Administrator at SAIC
Instructor