Document Findings / Actions / Outcomes

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Description
Virtual Practice Lab
Practice Test
Document Findings / Actions / Outcomes

Document Findings / Actions / Outcomes

This lesson covers documenting findings, actions and outcomes. Documentation should happen from the start and should include:

  • Symptoms
  • Causes
  • Trouble shooting
  • Discovered issue
  • Resolutions

Documentation needs to be written clearly and should avoid omitting steps, slang and technical jargon.

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