Did you know Cybrary's video training is FREE? Join more than 2,500,000 IT and cyber security professionals, students, career changers, and more, growing their careers on Cybrary.
This lesson focuses on control quality management. Control quality focuses on measuring the output of the process against the specifications. This creates the quality control measurements, validated changes, verified deliverables, work performance information, change requests and project management plans. [toggle_content title="Transcript"] We are going over planning and execution for the quality management knowledge area, the last process falls under monitoring controlling which is control quality management. Control quality is focused on measuring the outputs of other processes begins its specification. This creates the quality control measurements, variable change request, verified deliverables, work performance information, change request and new project management plan updates. Its inputs are project management plan. At this point, the project management plan is approved and its executing. You are going to take and take out the quality management plan and you are going against that. That is what is an input. Quality check list which we created earlier, provides specific steps that must be executed to ensure requirements are met. Quality matrix, may be the final characteristics and variables that are measured against to provide details of the acceptable variances. If we made 95 percent plus or minus five percent it falls within that range. Work performance data, since we are executing, work is actually being done so you are taking that data and you are taking it as an input. There are change request which happen if there are variances. This inputs are approved change requests. This are already converted and been accepted. You are taking that as an input. Deliverables are the work products so an example that was big my company we had weekly financial reports, we had reports on how projects were done weekly on finances ahead of each of the penny, so that was our deliverable. Our Quality metrics, it had to be that precise, it had to be within the penny. The tools for control quality are statistical sampling. An example that I was giving in my class is water proof versus water resistant watches. For water resistant watches, they will take a sample of the watches that they have made. For example, every twenty watches they will test in water, analysis statistical sampling. Water proof from what I was told, they would sample 100 percent of those watches. Every watch that came as water proof has been tested. Inspection is another tool. Inspection is taking the actual requirement, with the actual deliverable, matching them up to make sure that the deliverable is meeting the requirement. Approved change request review...this are change request that have been approved. You are ensuring that that deliverable has implemented the change request and that becomes the output. Once again we have the seven basic quality tools. Those are the chars that we have gone over earlier in this knowledge area. In review, we have gone over the inputs which is the project management plan, quality metrics, quality checklist, work performance data, approved change request, and deliverables. Your tools are the seven basic quality tools, statistical sampling, inspection, approved change request review. Then, the outputs are quality control measurements, you have validated changes, verified deliverables, work performance information. If you have a variance with every process within monitoring controlling, if you have a variance you have to submit change request. If you are not approved yet, it is the request that will go to a board, it will be rejected or approved. You are going to update your project management plan. Which would be most likely, you will collect your quality plan update back and that's part of your... that goes into the binder for the project management plan. [/toggle_content]