Time
10 hours 19 minutes
Difficulty
Intermediate
CEU/CPE
12

Video Transcription

00:05
an incident is an adverse event that may cause damage to an organization's assets reputation and or personnel. When an incident occurs. It's critical that response activities commence to restore normal operations as quickly as possible and limit the impact of the adverse event.
00:20
An incident response plan Guys an organization through a crisis, including high to keep damages to an acceptable level, steps to restore normal operations and preventing re occurrence of the event.
00:30
Communications are particularly important during response activities, with several stakeholder rules having a specific purpose collecting and disseminating information.
00:39
Stakeholders can include investors, senior management, security managers, human resource is legal and marketing departments.
00:47
Each play a different role. During incident response.
00:49
The information security managers developed the incident response plan and its budget.
00:54
They coordinate security responses and identify and report on solutions.
00:59
The security manager correlates feedback on an incident, impact the status of recovery operations and measures to prevent similar future incidents.
01:07
Security managers are also responsible for obtaining senior management, buying on the response plan and convincing management to commit the resources to the plan.
01:15
This Intel is demonstrating the plans effectiveness, limiting operational downtime and business losses and potentially avoiding fines and penalties for being non compliant.
01:25
Senior management controls information revealed about the incident and carefully frames a message.
01:30
Details about the incident and corresponding response activities are limited to trusted parties,
01:34
and when discussing or exchanging data, you secure email, Web, bone and jack communication channels help control and contain the dissemination.
01:44
Inadvertent release of information could have detrimental consequences.
01:48
Investors are customers could become concerned with the product or service if they believe in incident has affected their interest.
01:53
There are also regulatory and other legislative requirements for both protecting and disclosing information. If a breach occurred,
02:00
legal issues may arise depending on the incident.
02:04
Even if the incident is an internal mistake due to human error,
02:07
such as an employee accidentally taking a server off line, there could be legal repercussions if a business loss is realized in the organization, didn't employ reasonable safeguards to protect from such an incident.
02:17
Incidents that were intentionally caused by another's actions will certainly require the legal team's involvement.
02:23
An external hacker inside a threat or former disgruntled employees are all examples because for prosecution or civil action,
02:30
human resource is and other internal stakeholders wouldn't sure Dad is captured and evidence preserved when involving law enforcement.
02:38
The guidelines for responding to in recovering from an incident documented an incident response plan may include the service is of 1/3 party group
02:45
in this case, make sure the service level agreement clearly communicates the scope of the third party service's and their procedures for protecting from data leak or information disclosure.
02:55
If one of the service's of the third party group is media relations, the organization's marking group is well, a senior management are involved in sure the message is the best representation of the organization and does not reveal sensitive information.
03:07
This coordinated response is to provide assurances to the media and customers.
03:13
Poor communication can harm our company's reputation
03:15
and profits
03:16
well, rapid response and recovery or crucial elements of incident response
03:21
medications or just is important.
03:23
There are several state quarters and each responsible for specific activities during the recovery process,
03:29
but their rules coordinate the work towards the same goal of protecting the organization and its reputation through purposeful communications

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