Closing

This lesson offers a brief summary of what was covered in the module, focusing on how cost, time and scope all impact quality. Remember quality is the focus on customer satisfaction, management responsibility, continuous improvement and prevention over inspection. [toggle_content title="Transcript"] If you remember the triple constraint which consist of time, cost and scope, those are having an impact in quality. In summary of quality, quality is the focus on customer satisfaction, managed with responsibility, continuous improvement and provision of inspection. This concludes the quality knowledge area. I am Vincent McKeown. [/toggle_content]

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