Time
58 minutes
Difficulty
Advanced
CEU/CPE
1

Video Transcription

00:00
let's talk a little bit about soft skills. We often try to bring in the concept of soft skills into our webinar Siri's, because we know obviously you guys are studying hard and you're studying the hard skills, right? But there's so much of what you guys do in cyber security that is related to and, you know,
00:19
relies on someone having
00:22
these great soft skills. So let's take a look a little bit about some soft skills that you may want to think about as you're moving in this direction.
00:30
Analytical thinking, you know, looking at data and analyzing it. But looking at situations, obviously, and oh, and analyzing them. So Shane mentioned risk management. That's obviously a piece that you will be using analytical thinking on as well as many others. Attention to detail, grace under pressure,
00:46
an important piece. You're gonna face some fires, right? There's gonna be some problems that you're gonna run into in this type of position,
00:53
and how you handle yourself yourself in working with your team is going to be very important.
00:59
Creative problem solving
01:00
obviously goes without saying right excellent written communication and oral communication. So,
01:06
Mark, I'm gonna ask you to share your story. I think you mentioned you have a story that you want to talk to us about in this space And anything else you'd like to share on soft skills would be greatly appreciated.
01:18
Yes. So I always try to tie in some you know, Rhea World stuff with with how you gonna play soft skills, you know, but first kind of reading through the chat on the side, like I know I mentioned earlier. But you're one of things I want to point out is that you know, this isn't a sales pitch coming from any of us. You know,
01:34
we were all mentors of cyber kind of as a secondary, secondary job. We do do other stuff on the side. So we're not We're not purely pushing this at you just to do it, but you know, a lot of this stuff, the questions that are coming through our stuff that you know, you get one on one with us as mentors that we can absolutely help you with.
01:51
Um,
01:52
anyway, so here's the story. So soft skills. We were recently on a trip in Kuwait where, you know, we're we're working with some of our customers, and the reason that we do these visits are to put, you know, faces in front of the people that they like to call and yell at. So
02:07
you know, that kind of makes it more personal, which makes it easier or harder for them to yellow to the next time. But,
02:13
well, one of the things is, you know, we went into one of these meetings. You know, we've all we've all been prepped. We've done our research.
02:20
We've got everything that we have. You walk in the room
02:22
and you could immediately read people's faces. It can tell that they're about ready to put you on blast, so you've got to be ready. Thio, listen to what they have to say. Encounter all of the things that you have to kind of put them at ease in order to make the situation better and make because at the end of the day as a leader, it's a customer service job.
02:42
The people that are under unit people that you leave are your customers, and it's your job
02:46
to get the job done, and it's way better to motivate them to intimidate
02:51
and you know what with soft skills and as a manager to when you were
02:55
dealing with the team. When you look at analytical thinking and attention to detail, you're going to get yelled at
03:00
that. That is maybe assistant my role, but it's some level, maybe not yelling and screaming, But there's gonna be people that come at you
03:07
look for information, so you have to be able to explain to your to your team the information that you're looking for.
03:14
And once they provide that information, even if it's kind of a date up, you have to be able to put it together and present it people in this East week or the people that are technical, you have to You have to know what your audiences in order to make the presentation and kind of cater it to them. A lot of times when you send it, send something up to the executives,
03:32
something like an executive summary or something
03:36
short that is, you know, precise and to the point doesn't go in all the technical details. You leave out all the stuff that they don't need.
03:43
That's the way to go.
03:45
As you work with people on managers, you have to be able to
03:47
understand their style, what they like to see and really focus and make sure that everything's
03:53
pinpointed. Thio what they want to hear. Uh, I have had a manager that I start talking. He's like, Look, I don't care about that. Give me the bottom line. You give the bottom line and then they're done. That's that's all the information that they want.
04:05
Wonderful. Yeah, right. Yeah, get to the point. Sometimes that's what you got to dio. But you obviously have to know the backstory. Correct. And you have to be able to translate that to use Shane's word from earlier. Um, using your excellent skills
04:19
either if you're making an oral presentation or if you're presenting someone, something in writing. Wonderful. Yeah. And the getting yelled at peace. I know you and I've talked about that before on we've talked about that on other webinars as a group. So something you got to be prepared for, right? You like it set over there from Jeffrey. You can't let it get to you.
04:39
You know, I I believe in being tax when defending yourself, but I don't ever believe it should ever go past that. I've heard playing. People yell and scream, and that doesn't solve anything other than make everybody mad. Right? Right, Right. So not only are we giving you obviously good career advice here, but this is good relationship advice as well, right? So Okay. Wonderful.
04:59
So I'm gonna move on here.

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