Time
1 hour 10 minutes
Difficulty
Beginner
CEU/CPE
1

Video Transcription

00:00
soft skills rights. We've got hard skills. And now we want to talk about soft skills. This is the piece that we always try to cover our webinars because,
00:07
you know, this is gonna be something that you have to be able to d'oh. Or these these elements are gonna be pieces that you have to include as part of your work life. You know, we all have to do this in some way, shape or form. We all have to actually be able to communicate. You have to be able to cooperate within groups.
00:24
We have to show some leadership even if we're not in a leadership position
00:28
and we have to deal with stress. Uh, and so, Joe, I wanted to talk with you a little bit, and then I'm gonna come back to Mark for a minute. Ah, little bit about steady skills on side Murray and how the soft skin was kind of leave it. Can you talk to us a little bit about that? True? Think so? So people who have I just sent a link to the chat
00:47
people who have had mentorship meetings with me and sort of asked for advice. You've probably heard it before,
00:52
but one of the things that that I have always found to be the most important. We're trying to learn a new skill or trying to learn. You know, basically an entirely new field, which is what a lot of you are doing
01:00
is learning how to properly schedule your time and commit to what you're trying to do.
01:06
So, personally, I just use a Google calendar that I have hooked up to every machine I ever opened
01:11
that just has, you know,
01:12
uh, for example, right now I'm studying a foreign language, so two hours, at least a week I spend studying that right now it's on Wednesday evenings. You just put that in your calendar, That symbol you would've meeting or an appointment or anything like that
01:26
on. Do you sort of force yourself to commit to that time?
01:29
Now that's the first sort, of course, step that I think of studying a new field. It's also useful for just dated eight life.
01:36
The other thing that's really important, understand, is that
01:38
a lot of you have graduated school or have been in the field for a little while. They're kind of coming back to
01:42
full time or part time studying for the first time in a long while.
01:47
So really focusing on, you know, taking notes, listening effectively, you know, paying in knowing when your attention is starting to drift and, you know, taking the time to really focus back in or take a break. Whatever you need to do.
01:57
I'm really focusing on these studies. Skills is gonna be very important because, as you know,
02:01
they were saying in the last life, it's
02:05
these. These classes are obviously not really grated. They're not something where you're just here to pass some time in the class. It's very important that you take the time to really active with this and get as much information out of is you. Can
02:15
these skills also one of the things? It's important that, you know, we talked about communication,
02:21
learning to communicate with sort of your management. Your C suite on the people who are decision makers in your organization
02:28
is essential because at the end of the day, you know it doesn't matter how much you are. I know about this field of the dangers. Do it if we can't effectively communicate that to the people who control the budget,
02:38
then it's gonna be pretty hard to get anything done.
02:40
Absolutely perfect. Yeah, And before I get to Mark, I want to tap into Shane's knowledge a little bit, too. Here, in one piece that jumps out to me on this list that Shane, I feel like you do really? Well. Is the interpersonal skills in the E I The emotional intelligence based on your experience. Tell us a little bit about how that
03:00
can help someone if either is in our engineer where they're doing. Really? Any type of I t or cyber work?
03:07
Yeah. Thanks. Thanks, Gina. All great points by both by both you and you and Joe. And definitely great list from a soft skills perspective.
03:16
Um, I mean, uh, some of things have been mentioned a few times is, you know, that that effective communication piece, and that's, uh, something extremely important. So not only do you have to have,
03:30
you know, the technical expert expertise in the field, but also the ability to
03:35
explaining intelligently to both technical and nontechnical audiences.
03:38
Um, and, you know, especially talking in terms of when you think team working collaboration. Um you know, ah network admit our network engineers and someone that just works in the silo by themselves are typically working it in a team environment, especially when you're talking, Ah, knock environment that mark works in.
03:57
You have to have the ability to communicate effectively, too.
04:00
Other other team members and, you know, collaborate and cooperate with everybody else. You, especially in terms when you're talking about
04:08
essentially doing network upgrades that might involve some potential allergies and a lot lot of different types of
04:15
a lot of different types of coordination. Um, and in terms off,
04:20
you know, stress management and interpersonal skills. I mean, it's it's definitely has potential to be a stressful environment, mark and talk a lot about that from working in a
04:30
working inoculate that he's used to. But it's not always, you know, just kind of sitting back monitoring, watching screens. I mean, things can get
04:38
extremely, extremely stressful, um, and and pretty high demand for emergency when you know when something goes down or when you're running out of bandwidth for network link of things along those lines. So it's
04:50
it's ah, it's important to get always, always remain calm and stay professional and just focus on the task at hand.
05:00
Fantastic. Great, Yeah. So let's agree to mark a little bit on the thick skin piece. I put that in specifically based on something that you had said Mark on our calls. So tell us a little bit about what people need, you know, when it comes to thick skin, he mentioned a little bit that sometimes you might get chewed out by someone. Then you have to kind of sit across from
05:19
room from them in a meeting, maybe 10 minutes later or so.
05:23
Let's talk around that for a minute.
05:25
Sure so? So let's let's put us scenario. Go out there. You're you're running some, you know, some circuits or you have
05:32
two nodes that air up that are, well, say, ticking lights apiece. They both go down. You now have 20 gigabytes of data that you have to filter through. The only thing that's leaving this site that is two and 1/2 gigabytes,
05:45
so you have your will call in the higher ups. See sweet, high up the military high up What Whoever they are every single one of them thinks their number one priority.
05:56
So it is now your job especially where I might as the ops chief, kind of as the
06:01
be all say auto work with all these various groups to truly determined based on what they're feeding you,
06:09
what is kind of their, you know, bottom of the line. You know, these are the mandatory skills Thio continue work.
06:15
So when things go down, you answer the phone and there will be lots of explosives flying at you, and that's coming from there. And then, you know, the guys from downstairs come up and you know, you're dealing with
06:26
lots of different things. Then you know, seriously, 10 minutes later, you got to go in there and do the brief and then you've got to try to translate
06:34
everything that they've said to you. I've been called every name you can think of. I've had so many people, you know, they lay your hands on your desk. It's but it's because it's a stressful environment. And you just have to be able to Tennessee do that, that no one attacks you personally. It's just one of those things that you know.
06:50
Each person that calls you their network is the most important thing to them, and that's one of the things that you have to understand, and that's kind of where the emotional intelligence peace would come from. There is no understanding why someone is coming at you, how they are and then the other pieces, hopefully they have their list of service is prioritized correctly
07:10
because when you tell them that they don't have things done right,
07:12
it certainly doesn't help the conversation at all. But, you know, that's the stuff that you have to be prepared for. Um
07:18
and kind of one of the other things I would adhere for soft skills is when you're dealing with other people. Even if you were the actual you know, let's say you're the I P engineer. You're gonna be working with guys that you transport satcom avoid. So you also have thio really try to understand and make sure that you know you're asking the right questions
07:36
for when your boss for the boss's boss comes into
07:41
asking things because just, you know, I know a lot of people are shine. They don't like to get briefings, but I can promise you that there are plenty of opportunities where me or someone you know higher than me will come in and walk right out to one of technicians or one of the guys on the phone and say, Hey, I need you. Explain me what's going on. Give me the full rundown
07:58
and trust me when I say you really wanna make sure you're able to do that
08:03
for sure. Absolutely. Love it. Great. Thanks all of you guys, for your feedback.
08:07
So now we're gonna swing back into the certain section here. If you swing back into kind of more hard skills, I should say
08:16
so. Certifications that we have listed here. We've got some categorized as networking, network security, virtual and cloud. So she's gonna turn this over to you. And if you could speak for a few minutes on
08:31
asserts that are listed here and the importance that they
08:33
a couple of them have if you want to touch on all of them, that really find too. So it's open to you.
08:39
Yeah. Thanks, Gina. Uh, this is definitely isn't an exhaustive list. Just some of those certifications we wanted to highlight and point out
08:48
we're starting on the left side. Just some of the main networking certifications.
08:52
Network pluses is kind of one of the main entry level networking certifications, and it's highlighted a few times in our network engineering career path. Uh, anyone's involved that creep past so far and from Ah Conti a perspective.
09:07
We have vulture discounts for a whole county, a sort of occasion. So network pluses is one to consider from an entry level standpoint.
09:13
Also ccn A. At the bottom of the the Cisco certified certifications is is another entry level certification probably similar to network plus maybe a little bit more in demand in the workplace.
09:28
I'm always a big advocate of staying bender, agnostic from, ah certification training standpoint, but his Mork mentioned previously in the Webinar. Cisco was kind of a monster in the networking space, so they're certifications are actually pretty decent and well recognized in the industry.
09:43
So from a Cisco certification standpoint, the CCN A would be the initial want to start with and then from up. That's Ah uh, from next level up would be the c, c N P, and the top of the list would be C C I. E, which is more of the expert level from a Cisco certified
10:03
networking perspective, actually met very few C C I c c I ease through my
10:11
through my career. It's a very, very high level certification. And, uh, it's it's pretty expert level, but something awesome to obtain. If if something you're looking to achieve down the road
10:22
the network security standpoint, we're starting to work very closely with Rapid seven. Believe we're also gonna have,
10:30
um, Dr discounts for their certification as well. The rapid seven network assault sort of occasion is something that we're going to start hearing a lot of our,
10:39
um no work engineering training towards. It's a little bit more of the security space, but ah, great certification. Check out. It's also open book.
10:48
Um, Also the network security space would be the G C I A. Offered by Sands.
10:54
Santa's greets education and certifications, but the thing about them is they are extremely pricey, compared everybody else in the space. Eso. If you have the
11:03
stunning opportunity to thio taken, obtain their training and certifications, it's it's great, but it's It's typically
11:11
typically for professional Melvin purposes when people have actually decent decent training budgets to obtain those certifications
11:20
from a virtualization space VM where has AH d. C B certification data center David Center virtualization, primarily geared towards virtual ization from networking standpoint. And then, as we talk previously, there are some certifications in a cloud space,
11:37
um, geared towards architecture. Networking.
11:41
Two different ones offered by Amazon Web service is that it could be checked out as well, but definitely a pretty wide array of certifications you can look to obtain again working through our network engineering Career, Path Network Plus and CCN Air. Probably the first to you would like to start with
11:58
as well as from a security standpoint, the Rapid seven network is sold.
12:03
Wonderful. Thank you so much. Shame that. That's terrific. I mean, that just gives us a great overview when I see this list. You know, you guys know I'm not a super technical person, but I look at this list and I feel like, Hey, I want to get some of these. They just look so interesting. So anyway, thank you

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Launching Your Network Engineer Career

In this course on “Launching Your Network Engineer Career” presented by Cybrary’s own Gina Palladino, you will hear directly from experts on what it takes to start your career in IT and Cyber. Expect a thorough overview on how to achieve your first cyber position and certifications you will cover along the way.

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Gina Palladino
Adjunct Instructor at Carroll Community College
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